Drug Rehab & Opioid Treatment Program (OTP) in Pittsburgh, PA
Substance Abuse Clinics • Pittsburgh, PA
Clinic Type
Substance Abuse Clinics
Address
729 Ensign Ave, Pittsburgh, PA 15226
Phone
Toll-free 24/7 Patient Access Center (phone not explicitly listed)
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Opening Hours
Toll-free 24/7 (24/7 Patient Access Center)
Services Offered
Insurance & Payment
They work with Medicaid, Medicare, Medicare Advantage (if applicable), most commercial insurance; out-of-network may be higher deductibles/copays; self-pay option available.
Insurance, Self-pay, Financing options
Financing: Flexible payment plans; admission staff to determine benefits and payment responsibilities
Languages Spoken
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FAQs
Do You Accept Insurance?
We understand that coverage can be a significant barrier to treatment, which is why we work with most major insurance plans, including Medicaid. We also work with Medicare Opioid Treatment Programs. Once you’re enrolled in our program, our admission staff will contact your carrier in order to determine eligibility, coverage, and payment responsibilities (deductibles, co-pay, etc.). After we’ve gathered your information, our team will explain your benefits and any additional financing options that might be open to you.
Do You Accept Out-Of-Network Insurance?
If your plan includes Out-of-Network coverage, we can provide treatment and bill your insurance directly. However, Out-of-Network services may involve higher deductibles, coinsurance, or copays, and sometimes you may be responsible for the full balance. Patients without Out-of-Network coverage can choose self-pay.
Do You Accept Medicaid?
We proudly accept Medicaid for all our addiction treatment programs.
Is Your Institution Accredited?
We are registered with CARF, AATOD, NABH, and RCPA, indicating adherence to standardized best practices in addiction treatment.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Crossroads Treatment Center): 4.6/5 stars (507 reviews) (507 reviews)
- Rehab.com / Birdeye (Journey Healthcare): 4.2-4.4/5 stars (48-68 reviews)
- Rehab.com (Pittsburgh Comprehensive Treatment Center): 3.5/5 stars (37 reviews)
Patients praise
- High patient satisfaction regarding the accessibility and effectiveness of medication-assisted treatment (MAT)
- Compassionate, supportive, and knowledgeable staff at specific facilities
- Convenient and relatively quick intake processes at certain outpatient centers
- Positive recovery outcomes, with many patients reporting stabilization and improved quality of life
Common complaints
- Administrative and scheduling inefficiencies, such as difficulty reaching staff, long waits for appointments, and communication breakdowns
- Concerns regarding billing practices, including unexpected fees or challenges with insurance coverage
- Facility maintenance issues, including reports of poor sanitary conditions or structural disrepair in some centers
- Inconsistent patient care experiences, ranging from praise for some staff to reports of dismissive or unprofessional behavior
- Regulatory non-compliance findings in some facilities, such as improper documentation or failures to meet health and safety standards
"My experience was very professional and relatively quick and Dr Cohen very knowledgeable and helpful, he listened to me and also answered my questions, I really appreciate that."
— Birdeye user review for Crossroads Treatment Center"The lack of communication and care that comes from these people is insane... Management and owners don’t seem to care and really just want your money it seems like."
— Rehab.com user review for Journey Healthcare"I DO NOT recommend this place to anyone, health wise there is black mold growing on the walls covered by paint, some showers dont have adequate shower heads and lack of pressure."
— BBB customer review for DreamLife RecoverySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Opioid Treatment Program Directory | SAMHSA — Jan 14, 2026
- Local Methadone Clinic Closing - IRETA — Nov 13, 2025
- UPMC closing narcotics addiction treatment program in Wilkinsburg due to location issue - CBS Pittsburgh — Nov 12, 2025
- Alpha House Photos, Reviews - Pittsburgh, Pennsylvania — Jul 16, 2025
- UPMC to close narcotics addiction treatment program – WPXI — Nov 10, 2025
Information sourced from the clinic's website as of July 11, 2026.
More substance abuse clinics clinics in Pittsburgh
Gateway Rehab is a nonprofit, private treatment center founded in 1972 and headquartered in Moon Township, PA. It offers comprehensive drug and alcohol addiction services for adults, youth, and families, including inpatient and outpatient programs, withdrawal management, medication-assisted treatment, telehealth, and family and adolescent programs. The organization operates five offices across western Pennsylvania (HQ: 311 Rouser Road, Moon Township) and has treated over 100,000 individuals. Gateway Rehab emphasizes recovery support, blended community programs, and a work-recovery balance approach within a nonprofit hospital/healthcare setting. Contact: 1-800-472-1177 or outreach@gatewayrehab.org.
UPMC Western Behavioral Health Pittsburgh (UPMC WBHP) is UPMC’s behavioral health division offering Addiction Medicine Programs as part of its integrated mental health and substance use services. As a Pittsburgh-based nonprofit health system, UPMC provides comprehensive care across hospitals, outpatient clinics, and community centers. The WBHP programs typically cover assessment, detoxification, inpatient and outpatient treatment, medication-assisted treatment (MAT), counseling, and aftercare for substance use disorders, with access to UPMC’s broader medical and psychiatric services, telemedicine options, and patient resources. For specific program details (locations, eligibility, admission process, and insurance), refer to UPMC’s WBHP pages or contact their admissions/services line.
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