Primary Care - Berkshire Health Systems
Primary Care • Pittsfield, MA • Multiple clinics (Berkeley Health Primary Care on Main and other Berkshire Medical Center clinics) locations
About
Berkshire Health Systems (BHS) in Pittsfield, MA, is a nonprofit, 28-clinic network delivering comprehensive primary and specialty care. Key details: - Headquarters: Pittsfield, Massachusetts - Primary care network includes Berkshire Internists of BMC and BHS medical group clinics - 24/7 emergency care at Berkshire Medical Center (Pittsfield) and Fairview Hospital (Great Barrington) - Additional services: urgent care, imaging, lab services, cancer care (BMC Cancer Center), home care, telehealth, and community wellness programs - Locations: multiple clinics across Berkshire County (e.g., 505 East Street and 777 North Street in Pittsfield; 71 Hospital Avenue in North Adams; 29 Lewis Avenue in Great Barrington) Contact and basics: - Type: Nonprofit health system - Phone: 855-855-2000 or 413-447-2000 - Email: customer_service_support@bhs1.org - Website: berkshirehealthsystems.org If your interest is specifically in locating primary care providers in Pittsfield, you’ll find BHS’s primary care clinics and Berkshire Internists of BMC within the Pittsfield office network and affiliated practices.
Clinic Type
Primary Care
Address
475 South Main Street, Great Barrington, MA 01230; 426 East Street, Pittsfield, MA 01201; 758 East Street, Pittsfield, MA 01201; 97 Adams, Williamstown, MA 01267; 30am? (additional clinics listed)
Phone
413-499-8580
BHSPatientExperience@bhs1.org
Opening Hours
Mon-Fri: 7:30am-5:00pm (varies by location)
Services Offered
Team
Insurance & Payment
—
Insurance, Self-pay, Medicare, Medicaid, Credit/debit cards
Languages Spoken
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FAQs
What services does primary care provide?
Non-emergency primary care for common illnesses, injuries, routine check-ups, screenings, and coordination of specialty care.
What services are included in primary care?
Wellness visits and preventative care; Vaccinations; Vision and hearing screenings; Diagnostic testing; Family planning and contraception; School, sports, and camp physicals; Osteopathic Manipulative Services; Referrals to specialty providers; Connection to behavioral health and community health programs and resources; Medicare Annual Wellness Visits; Managing your Medicare-specific services.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- U.S. News & World Report (Primary Care Physicians aggregated): 4/5 (28)
- WebMD (Berkshire Health Systems): Not explicitly provided, reviews generally negative (3)
- Healthgrades (Dr. Craig Kirby): 4.4/5 (8)
- U.S. News & World Report (Dr. Michael J. Murray): 4/5 (8)
- Vitals (Dr. James B. Vereen): 3.3/5 (3)
Patients praise
- Some individual providers are rated highly for listening and professionalism
- Patients occasionally report receiving quality clinical care and treatment
- Staff in specific departments described as professional and kind
Common complaints
- Difficulty scheduling and administrative confusion (e.g., appointments, referrals, prescriptions)
- Reports of poor or unresponsive patient communication and staff unhelpfulness
- Concerns regarding patient privacy and confidentiality breaches
- Serious public health incidents, specifically Legionella contamination episodes
- Billing and insurance processing complaints
"Complete incompetence, lack of resources, care is not patient centered... a disgrace considering it’s a teaching facility."
— WebMD Patient Review"The office confuses appointments, locations and changes your appoints frequently. There is no follow through with doctor. Referrals are never sent, prescriptions not renewed without multiple phone calls over a week a more."
— Vitals Patient Review"I just came home from BMC after have an Endarterectomy. I was treated like a queen through every aspect..."
— Yelp Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- A Prescription for Primary Care in the Berkshires - Berkshire Health Systems — Aug 8, 2025
- Endless waitlists: A look at the growing primary care crisis in the Berkshires | Local News | The Berkshire Eagle — Mar 30, 2026
- Future Focus: Primary Care | Sponsored | The Berkshire Eagle — May 23, 2026
- Congressman Neal and President & CEO Rodowicz Highlight Coverage Losses and Federal Health Uncertainty - Berkshire Health Systems — Mar 18, 2026
- Berkshire health leaders warn Medicaid cuts could affect local services | Local News | The Berkshire Eagle — Mar 17, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Pittsfield
ConvenientMD offers urgent care and walk-in medical services in New England, with 31 US offices including locations in New Hampshire and Massachusetts. Their urgent care centers operate daily from 8am–8pm, walk-ins welcome, and services cover illnesses, injuries, x-ray/lab, occupational health, and employer-related care. The Pittsfield, MA area is not listed among current locations in the provided highlights; ConvenientMD emphasizes convenient, high-quality care, expansion to more cities, and a future focus on primary care. If you’re specifically seeking a Pittsfield location, consider checking the official site or calling their listed numbers for the closest location and hours.
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