Urgent Care - Berkshire Health Systems
Urgent Care • Pittsfield, MA
About
Urgent care option at Berkshire Health Systems (BHS) in Pittsfield, MA: - BHS operates urgent care centers as part of its nationwide continuum of care, alongside 24/7 emergency services at Berkshire Medical Center (Pittsfield) and Fairview Hospital (Great Barrington), plus a satellite emergency facility in North Adams. - BHS offers a broad network of care including urgent care, primary and specialty care, imaging, labs, and cancer care across 28 provider clinics and 51 office locations in Berkshire County. - Contact: customer service support at 855-855-2000 or 413-447-2000; main website berkshirehealthsystems.org for locations and hours.
Clinic Type
Urgent Care (multi-location group)
Address
505 East Street, Pittsfield, MA 01201; 489 Pittsfield Road, Lenox, MA 01240; 197 Adams Road, Williamstown, MA 01267
Phone
413-997-0930
BHSPatientExperience@bhs1.org
Opening Hours
Urgent Care North: Weekdays 11:00am–7:00pm; Weekends 8:00am–12:00pm. Lenox: Every Day 8:00am–7:00pmLast registration 7:00pm. Pittsfield: Every Day 8:00am–7:00pmLast registration 7:00pm
Telehealth
Video reservations available
Emergency Care
Emergency Department available
Services Offered
Technology & Equipment
Team
Insurance & Payment
Competitive pricing, Reduced co-pays or out-of-pocket costs compared to the emergency room, May qualify as an office visit
Languages Spoken
—
Pricing
FAQs
What services are provided at Berkshire Urgent Care?
Urgent care for minor illnesses and injuries with on-site lab and X-ray; video reservations available; nurse line for guidance.
Are my symptoms urgent or an emergency?
Call our Nurse Line and let our nurses guide you to the right services.
What is the nurse line number?
855-855-2000.
Can I book video reservations for Urgent Care?
Video reservations are available most days.
What services are available on-site at Urgent Care?
On-site lab & X-Ray, rapid PCR testing for Covid-19, flu and tetanus shots, strep testing, urine tests, pregnancy tests, blood draws, X-ray services, Lyme testing.
What are the common conditions treated at Urgent Care?
Bronchitis, flu symptoms, asthma + allergies; pediatric illness; eye, ear, nose, throat issues; UTI; rashes; bites and stings; simple fractures/sprains/strains; back sprains; cuts, wounds; minor burns.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.0 out of 5 stars (166 reviews)
- Solv Health: 3.0 out of 5 stars (7 reviews)
Patients praise
- Quick and efficient service
- Professional and caring clinical treatment
- Convenient and well-managed facility
- Accurate diagnoses
Common complaints
- Difficulty with administrative staff or communication (e.g., messages not being passed, patient portal issues)
- Rude, unprofessional, or bad-tempered behavior by some staff members
- Strict enforcement of cutoff times for patient registration/care
"Thank you very much for the Quick, Professional, Caring treatment I received... On the Mend, Thank you"
— Birdeye Review"They will absolutely not see you after 7 pm... and they will have an attitude about it."
— Yelp Review"The person I dealt with was... very unpleasant. This woman was bad tempered, loud, gossiping, rude..."
— PissedConsumer ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Berkshire Health Systems Urgent Care Opening Third Location in North Berkshire - Berkshire Health Systems — Dec 12, 2025
- Berkshire Health Systems to open new urgent care in Williamstown medical building | Northern Berkshires | The Berkshire Eagle — Dec 12, 2025
- New Williamstown urgent care center helps meet emergent need | WAMC — Dec 23, 2025
- Urgent Care Opening In Williamstown (Berkshire Health Systems) — Dec 12, 2025
- Williamstown: BHS hosting Urgent Care North open house | Community News | The Berkshire Eagle — Jan 12, 2026
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Pittsfield
Summary: ConvenientMD operates urgent care and walk-in clinics in New England, including locations in Massachusetts. While this page highlights the overall ConvenientMD network (31 U.S. offices, extensive urgent care services, walk-in care, x-ray/lab and occupational health), it does not list a Pittsfield, MA location. If you’re seeking an Urgent Care & Walk-in Clinic specifically in Pittsfield, MA, you may want to check the Pittsfield vicinity locations (or contact ConvenientMD directly) for the closest facility, hours (8am–8pm daily), and services. For exact Pittsfield availability, visit ConvenientMD’s site or call their offices.
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