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About

Urgent care option at Berkshire Health Systems (BHS) in Pittsfield, MA: - BHS operates urgent care centers as part of its nationwide continuum of care, alongside 24/7 emergency services at Berkshire Medical Center (Pittsfield) and Fairview Hospital (Great Barrington), plus a satellite emergency facility in North Adams. - BHS offers a broad network of care including urgent care, primary and specialty care, imaging, labs, and cancer care across 28 provider clinics and 51 office locations in Berkshire County. - Contact: customer service support at 855-855-2000 or 413-447-2000; main website berkshirehealthsystems.org for locations and hours.

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Clinic Type

Walk-In Clinic (multi-location group)

Address

505 East Street, Pittsfield, MA 01201; 489 Pittsfield Road, Lenox, MA 01240; 197 Adams Road, Williamstown, MA 01267

Phone

413-997-0930

Email

BHSPatientExperience@bhs1.org

Opening Hours

Every Day: 8:00am (last registration 7:00pm) for Pittsfield and Lenox; Williamstown hours: Weekdays 11:00am–7:00pm, Weekends 8:00am–12:00pm; Lenox: 489 Pittsfield Road, Lenox, MA 01240; Pittsfield: 505 East Street, Pittsfield, MA 01201; Williamstown: 197 Adams Road, Williamstown, MA 01267

Website

https://www.berkshirehealthsystems.org/programs-and-services/urgent-care/

Telehealth

Video reservations available

Emergency Care

BHS Emergency Departments linkages available

Services Offered

  • urgent care
  • walk-in clinic
  • on-site lab
  • X-ray services
  • video reservations
  • walk-in wait times
  • reservation system
  • integrated medical records network
  • primary care follow-up coordination

Technology & Equipment

  • on-site lab
  • X-ray

Team

  • Berkshire Health Systems Urgent Care North (Williamstown) — Walk-in Clinic location
  • Berkshire Health Systems Urgent Care Lenox — Walk-in Clinic location
  • Berkshire Health Systems Urgent Care Pittsfield — Walk-in Clinic location

Insurance & Payment

—

Languages Spoken

  • English

FAQs

Do I need an appointment?

No reservation is necessary for walk-in service.

What are the walk-in wait times?

Average wait-time for walk-in reservations is typically 30-45 minutes.

Are my symptoms urgent or an emergency?

Call our free BHS Nurse Line and let our nurses guide you to the right services.

Video reservations available?

Video reservations are available most days; Call 413-997-0930 to book a video reservation.

What services are available on-site?

On-site lab and X-ray, rapid testing (including Covid-19), flu shots, strep testing, urine tests, pregnancy tests, blood draws, and more.

Social Media

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Photos

Urgent Care - Berkshire Health Systems — Walk-In Clinic clinic in Pittsfield, MA — photo 1Urgent Care - Berkshire Health Systems — Walk-In Clinic clinic in Pittsfield, MA — photo 2Urgent Care - Berkshire Health Systems — Walk-In Clinic clinic in Pittsfield, MA — photo 3Urgent Care - Berkshire Health Systems — Walk-In Clinic clinic in Pittsfield, MA — photo 4Urgent Care - Berkshire Health Systems — Walk-In Clinic clinic in Pittsfield, MA — photo 5Urgent Care - Berkshire Health Systems — Walk-In Clinic clinic in Pittsfield, MA — photo 6Urgent Care - Berkshire Health Systems — Walk-In Clinic clinic in Pittsfield, MA — photo 7Urgent Care - Berkshire Health Systems — Walk-In Clinic clinic in Pittsfield, MA — photo 8

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye: 4.0 stars (166 reviews)

Patients praise

  • professional and caring medical treatment reported by patients
  • efficient service experiences

Common complaints

  • reports of unprofessional or rude staff behavior in some departments of the health system
  • issues with technical support for patient portals

"To all at BHS Urgent Care on East St. Thank you very much for the Quick, Professional, Caring treatment I received on Friday 10-23-2020."

— Birdeye User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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