Baylor Scott & White The Heart Hospital – Plano
Cardiology • Plano, TX • 1 (Plano) locations
About
Baylor Scott & White The Heart Hospital – Plano is a Dallas-based heart and vascular hospital part of the Baylor Scott & White Health system. It offers comprehensive cardiovascular care, including primary and family medicine, women’s health, pediatrics, and specialized heart services. The facility operates two Dallas-area offices and is privately held with modest revenue (~$4.0M) and a very small staff. Key contact: multiple Dallas locations (HQ: 621 N Hall St, Dallas, TX 75226; another: 2001 Bryan St, Dallas, TX 75201). If you’re seeking Plano-specific details, this page provides general info about the Baylor Heart & Vascular Center network rather than a distinct Plano campus.
Clinic Type
Cardiology
Address
Baylor Scott & White The Heart Hospital – Plano
Phone
+1 469-814-3566
BSWH@Healthmark-Group.com
Opening Hours
Open 24 Hours
Emergency Care
Emergency cardiac care
Services Offered
Team
Insurance & Payment
Insurance listings are subject to change. Please call to verify coverage.
Pay a one-time payment without registering (guest), Enroll or login to MyBSWHealth, Pay by mail, Pay by phone, Pay in person
Languages Spoken
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FAQs
What services does Baylor Scott & White The Heart Hospital – Plano offer?
Advanced cardiac and vascular care including diagnostic imaging, rehabilitation and surgeries.
What services are offered at Baylor Scott & White The Heart Hospital – Plano?
Advanced diagnostic outpatient imaging, consultations and treatment plans for complex heart and vascular conditions; cardiac and vascular services including endovascular surgery, CABG, heart valve surgery, ventricular assist device implantation.
What are the concierge service hours?
Floor concierge services on floors one through five; main lobby concierge hours: Mon-Fri 5:00 AM - 9:00 PM; Sat 8:00 AM - 3:00 PM; Sun 10:00 AM - 6:00 PM.
How can I pay my bill?
Two online payment options: Pay a Bill as a Guest or MyBSWHealth account; other options include pay by mail, pay by phone, or pay in person.
How can I contact the hospital for help?
Concierge services available to assist with directions, questions about the hospital, and local accommodations; call 469.814.3566.
Are there clinical trials?
The hospital offers more than 120 active clinical trials.
Awards & Accreditations
Photos
What Patients Say
Overall sentiment across review platforms: positive
- CMS HCAHPS data: 4 out of 5 stars (overall patient satisfaction) (1,845 completed surveys)
- Facebook: 96% recommend (833 reviews)
- Healthgrades: 89% would recommend (Not explicitly provided)
Patients praise
- High overall patient satisfaction and recommendation rates
- Effective and timely care, particularly regarding nursing and doctor communication
- Facility cleanliness and quietness
- Positive experiences with individual providers
Common complaints
- Allegations of surgical complications, delayed post-operative care, or inadequate monitoring
- Specific reports of rude, insensitive, or unhelpful administrative/staff communication
- Concerns regarding hospital-acquired infection (HAI) benchmarks in some datasets
"Dr. Gottlieb embodies the qualities of an excellent practitioner- intelligent, compassionate, empathetic, and wise... I thank him and his staff for improving my quality of life."
— Healthgrades reviewer"The absolute worse experience... I spoke with the 2 assistants at the desk who were extremely rude. I was hung up on by Nadia bc I told her her attitude was horrible!"
— Top Rated Local reviewerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- How Design Supports the Highest Standards of Cardiac Care at Baylor Scott & White The Heart Hospital – Plano - MOREgroup — Jun 5, 2026
- Understanding AFib: Baylor Scott & White The Heart Hospital – Plano talks specialized heart rhythm care during awareness month | Community Impact — Sep 12, 2025
- Heart health awareness: A North Texas couple’s journey from surgery to giving back - Baylor Scott & White Dallas Foundation — Mar 31, 2026
- Magnet with Distinction Organizations — Oct 27, 2025
- BSW THH Plano Cath 4 Equip Renovation | Plano, TX | Zabalist — Apr 9, 2026
Information sourced from the clinic's website as of July 11, 2026.
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