Palliative Care | Medical City Plano Hospital
Palliative Care • Plano, TX
About
Medical City Plano (The Medical Center of Plano) is a full-service acute-care hospital in Plano, TX, with 427 beds and more than 1,300 employees. It offers extensive services across 70+ specialties, including trauma and women's/children's services (high-risk antepartum, NICU), a comprehensive cancer-treatment center, cardiovascular program, imaging/radiology, outpatient surgery, and emergency trauma care. The facility emphasizes patient-centered care, advanced technology, and Magnet-recognized nursing. While the page highlights overall hospital capabilities, it does not provide specific information on palliative care services; for palliative care details at Medical City Plano, consider contacting the hospital directly or visiting their site for the palliative or comfort care offerings.
Clinic Type
Palliative Care
Address
Medical City Plano Hospital
Phone
214-473-7283
MCPLGenetics@medicalcityhealth.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.3 out of 5 stars (6,582 reviews)
- U.S. News & World Report: 86% patient recommendation rate (N/A (US News data))
Patients praise
- many patients report positive experiences with nursing staff across various departments
- appreciation for responsive or respectful care in emergency and inpatient settings
- Medical City Plano is recognized as a large, comprehensive, accredited medical facility with specialized units like palliative care
Common complaints
- reports of perceived poor communication or lack of empathy from specific medical staff in the ER and oncology departments
- individual complaints regarding perceived neglect or inadequate treatment in specific cases
"Kelly in admissions via telephone. I was blown away by that call, as Kelly was joyful, consider..."
— Birdeye patient review"Honestly. The worst ER ever... they treat you like a number, not a person."
— Birdeye patient review (ER complaint)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Search | Medical City Plano Hospital — Feb 3, 2026
- Quality at HCA Healthcare | Medical City Plano Hospital — Oct 3, 2025
- Medical City Plano Hospital — Jul 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
More palliative care clinics in Plano
Visiting Angels Plano & Lewisville, TX provides in-home palliative and senior care in Plano, Lewisville, and surrounding areas. Key details: - Services: Customized home care including palliative care, end-of-life care, Alzheimer's/dementia care, bathing, grooming, hygiene assistance, chronic illness support, fall prevention, companion care, incidental transportation, incontinence care, and respite care. - Focus: Compassionate, at-home care designed to help seniors maintain independence and comfort. - Caregivers: Skilled senior home care providers matched to individual needs. - Locations: HQ at 2301 Ohio Dr, #135, Plano, TX 75093; Lewisville office at 405 State Hwy 121 Bypass #A250, Lewisville, TX 75067. - Founded: 2012; headquartered in Plano, TX. If you’re specifically seeking palliative care in Plano, this Visiting Angels location offers certified palliative care as part of their in-home services, tailored to patients’ comfort and quality of life while staying at home.
Summary: The Heart Hospital Plano (part of Baylor Scott & White Health) offers supportive palliative care as part of its comprehensive cardiovascular and hospital services. As a nonprofit health system based in Dallas, BSWH—with more than 50 hospitals and 800+ care sites—provides broad medical services, including primary and specialized care, and employs a large team of clinicians. If you’re seeking palliative support specifically at The Heart Hospital Plano, BSWH’s network indicates available inpatient and outpatient palliative resources within its cardiovascular and hospital care network, though details for Plano-specific programs are not itemized in the provided content. For precise program availability, contact the Heart Hospital Plano location or BSWH patient services.
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