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About

UVM Health - Champlain Valley Physicians Hospital (CVPH) in Plattsburgh, NY, is a nonprofit, 341-bed regional hospital with a long-standing history serving northern New York. The system operates under UVM Health Network and offers comprehensive family medicine among its services. CVPH is a major employer in the region (2,500+ staff) and conducts over 12,000 inpatient admissions annually, with strong capabilities in cancer care, cardiac care, orthopedic and robotic surgery. The main campus is at 75 Beekman Street, Plattsburgh, NY 12901.

Clinic Type

Primary Care

Address

159 Margaret Street, Suite 100, Plattsburgh, NY 12901-1874

Phone

518-314-3939

Email

clinicaltrials@uvm.edu

Opening Hours

Sunday: Closed Monday: 8 am - 4:30 pm Tuesday: 8 am - 4:30 pm Wednesday: 8 am - 4:30 pm Thursday: 8 am - 4:30 pm Friday: 8 am - 4:30 pm Saturday: 8 am - 12 pm

Telehealth

Not explicitly stated on page

Emergency Care

24-hour intervention for existing patients when ill

Services Offered

  • Wellness visits
  • Same-day sick visits
  • “Welcome to Medicare” exams
  • Adult and geriatric medicine
  • Pediatrics
  • Gynecology
  • Infectious disease services
  • Psychiatry and mental health services
  • Management of chronic problems
  • Treatment of urgent or acute medical issues
  • 24-hour intervention for existing patients when ill
  • Primary Care

Technology & Equipment

  • Infectious disease clinic
  • ID services
  • Travel clinic

Team

  • El Daouk, MD — Specialist (women’s health)

Insurance & Payment

  • Aetna
  • Aither (formerly Resolve) / St. Regis Mohawk Tribal Health (Medicare)
  • Anthem (formerly Empire Blue Cross Blue Shield)
  • Capital District Physicians' Health Plan (CDPHP)
  • Capital District Physicians' Healthcare Network (CDPHN)
  • Carelon (formerly Beacon) (excludes Commercial HMO, Medicare Advantage, and Managed Medicaid)
  • CHAMPVA
  • Cigna (as part of MVP Strategic Alliance)
  • Cigna UVMH Medical Plan
  • Coventry Health Care / First Health
  • Emblem Health - GHI Family Health
  • Excellus Blue Cross Blue Shield
  • Fidelis (New York Quality Healthcare Corporation) (excludes NY Health Benefit Exchange products)
  • Harvard Pilgrim Health Care (excludes NH Health Benefit Exchange, Medicare Advantage, and Managed Medicaid)
  • Highmark Northeastern New York (Highmark NENY) (formerly BSNENY)
  • Humana / Choice Care Network
  • MagnaCare
  • Managed Physical Network (MPN)
  • Medicaid (VT and NY)*
  • Medicare*
  • Multiplan / Private HealthCare Systems (PHCS) / Beech Street
  • MVP
  • Three Rivers Provider Network

Champlain Valley Physicians Hospital participates with all major companies offering insurance in the region; call 518-562-7075 to verify acceptance of your insurance.

Insurance, Self-pay, Billing assistance, Credit/Debit

Languages Spoken

  • English

FAQs

What services are offered at the Family Medicine Center?

Wellness visits, same-day sick visits, adult and geriatric medicine, pediatrics, gynecology, infectious disease services, psychiatry and mental health services, management of chronic problems, urgent/acute care, and 24-hour support for existing patients.

Do you accept new patients?

Accepting New Patients

Awards & Accreditations

  • Closed captioning? (not listed)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Various third-party review aggregators: 2.7 out of 5 stars (referenced as a general score in user feedback) (14 ratings (at one specific online directory))

Patients praise

  • high satisfaction with specific individual providers like Dr. Maegan Cabrera
  • appreciation for the cleanliness and physical environment of the facility
  • positive experiences with the MyChart patient portal for communication and records access
  • efficient automated alerts for earlier appointment openings

Common complaints

  • difficulties with medication refills and administrative responsiveness
  • concerns about perceived lack of compassion and prioritizing profit over patients
  • issues with appointment scheduling, cancellations, and long wait times for appointments
  • reports of unprofessionalism and condescending communication from providers

"Will not be going back. Nothing but problems from checking out to getting medications. Seems like no one is on the same page. Very unprofessional."

LocalityBiz Review

"If you're lucky enough to get Dr. Cabrera, you're set for life. She covers everything! ... MyChart is extremely useful. I can easily request appointments and medication refills, and even email a nurse... Test results are available on the site within a few hours!"

LocalityBiz / Beauty New York Review

"Unresponsive to referrals. Providers argumentative and condescending. Unwilling to allow personal management of your own care. Totally disappointed in the entire operation."

Beauty New York Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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