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About

Health West, Inc. is a nonprofit community health center based in Pocatello, Idaho, serving southeast Idaho with affordable, comprehensive care. Founded in 1976, it operates 4 offices (all in Pocatello) and offers medical, dental, behavioral health, pediatrics, OB/GYN, telehealth, and enrollment services (Medicaid, CHIP, ACA). It is funded by the Bureau of Primary Health Care and governed by a Board of Directors that includes patient representatives. Key details: nonprofit, 62/621 NAICS codes, 80/801 SIC codes, 54 employees (~$9.8M annual revenue), headquarters in Pocatello, ID, with multiple Pocatello locations. Contact: customercare@healthwestinc.org; phone: (208) 232-7862.

Clinic Type

Pediatrics

Address

500 S. 11th Ave. Ste. 204, Pocatello, ID 83201

Phone

(208) 232-3355

Email

info@sungraphic.com

Opening Hours

Mon–Thu: 8 AM to 5 PM; Fri: 8 AM to 4 PM

Telehealth

Yes

Emergency Care

Not specified in page

Services Offered

  • Pediatrics
  • primary care
  • immunizations
  • behavioral health
  • ADHD
  • autism
  • oppositional defiant disorder
  • psychological testing
  • same-day appointments
  • sports physicals
  • telehealth
  • weight loss
  • well-child checks
  • chronic disease management
  • minor procedures
  • insurance enrollment assistance

Insurance & Payment

  • Not specified in page

Not specified in page

Not specified in page

Languages Spoken

  • Not specified in page

FAQs

What services are offered?

Comprehensive primary care, specialized treatment for acute and chronic conditions, immunizations, behavioral health evaluation and treatment, and same-day appointments when possible.

Awards & Accreditations

  • Not specified in page

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Health West Pocatello): 3.2/5 stars (31 reviews)
  • Birdeye (Health West Pediatrics): N/A (positive sentiment indicated) (23 reviews)

Patients praise

  • thorough and knowledgeable providers
  • kind and patient bedside manner with children and special needs patients
  • efficient and professional lab and reception staff

Common complaints

  • concerns regarding billing policies and insurance coverage
  • reports of rude or condescending staff interactions
  • frustration with mandatory in-person visits for prescription refills

"Very thorough, very knowledgeable and helpful, amazing bedside manner and great with babies. Everyone is amazing here. 100/10 best pediatricians office."

Birdeye User Review

"Absolutely abysmal. I had an appointment here once, and the doctor was downright rude and condescending... I never returned here."

Birdeye User Review

"Dr. Kjos and her nurse, Stephanie are so patient, knowledgeable and kind. The receptionists and lab workers have always been efficient and kind."

Birdeye User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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