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About

Portneuf Medical Center (Portneuf, Pocatello, ID) is a comprehensive regional healthcare system offering primary and specialty services. Key points relevant to your query: - Location: Headquarters and main campus in Pocatello, Idaho (4 US offices listed; main address 777 Hospital Drive, Pocatello, ID 83201). - Services: Primary and specialty care through Portneuf Medical Group; broad range of medical services, including cardiology, orthopedics, cancer care, obstetrics (RN/Labor & Delivery), and diagnostic imaging. Also offers virtual care and patient support. - Care leadership and facilities: Level II Trauma center with a Level III NICU, adult ICU, and a focus on quality and safety. Home to Portneuf Heart and Vascular Institute and Portneuf Cancer Center. - Careers and recruitment: Active hiring for multiple clinical roles (e.g., physicians, RNs, MAs, therapists), indicating ongoing patient care capacity. - Community and education: Engages in community classes/events and participates in medical staff education. If you’re seeking primary care doctors specifically: - Portneuf Medical Group (the system’s primary care pathway) is the recommended starting point for locating PCPs affiliated with Portneuf in Pocatello. - For precise provider names, specialties, and to book a visit, visit Portneuf.org and navigate to Portneuf Medical Group or Primary Care directories, or contact the hospital’s patient services/medical staff office.

Clinic Type

Primary Care

Address

Portneuf Primary Care at Northgate, 2850 Olympus Drive, Pocatello, ID 83201; Specialized Family Medicine, 151 N 4th Avenue, SE BPocatello, ID 83201

Phone

208-239-1000

Email

Providerrecruitment@ardenthealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary care
  • Family medicine
  • Preventive care
  • Health screenings
  • Newborn and well-child care
  • Chronic disease management
  • Diabetes care
  • Heart disease treatment
  • Hypertension management
  • Immunizations
  • Flu shots
  • Allergy injections
  • IUD placement and removal
  • Joint injections
  • Minor surgery (including vasectomy and circumcision)
  • Lab services
  • Physical exams for sports/school/summer camp
  • Palliative care
  • Biopsy and excision of skin lesions
  • Depression or anxiety treatment
  • Ongoing care of chronic problems
  • Routine care for women (Pap smears, pelvic and breast exams)
  • Treatment of complex and long-term medical conditions
  • Acute care for short-term illness
  • Annual health evaluations
  • Employment physicals
  • Intrauterine device related services
  • Incision and drainage of abscesses
  • Newborn care
  • Well-child care

Insurance & Payment

Insurance, Self-pay, Medicare, Medicaid

Languages Spoken

Current Offers

New patient specials or offers

FAQs

What services are offered at Portneuf primary care?

A range of primary care and family medicine services including preventive care, chronic disease management, immunizations, and minor procedures.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Portneuf Medical Center Provider Portal (Dr. Luis Fernandez): 4.9/5 (564)
  • US News (Dr. Jordan L. Bailey): 5/5 (47)
  • US News (Dr. Richard M. Maynard): 3/5 (52)
  • US News (Portneuf Medical Center Hospital-wide): 3/5 (Not explicitly listed (aggregate))

Patients praise

  • High patient satisfaction reported for many individual primary care providers
  • Doctors praised for thoroughness, empathy, and strong listening skills
  • Efficient and friendly office staff identified in many positive reviews
  • High levels of trust in medical expertise for established family physicians

Common complaints

  • Reports of low hospital room cleanliness ratings
  • Lawsuits alleging retaliation against staff regarding surgical instrument safety concerns
  • General patient experience scores slightly lower than national averages for some metrics

"Dr. Fernandez was extremely thorough by closely listening to my issues and discussing potential courses of treatment. He was very thoughtful in ensuring I was part of the decision making on health treatments."

Portneuf Medical Center Patient Review

"Incredible listener, genuinely empathetic, and considers all the possibilities. Up to date with new medicine. His staff is as good as they get!"

Healthgrades Patient Review for Dr. Travis Nielsen

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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