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About

Summary: Exceptional Emergency Center operates freestanding ERs in Port Arthur, TX, and across Texas, offering 24/7 emergency care with on-site imaging and labs, pediatric care, and rapid triage (wait times under 10 minutes). They use local board-certified physicians and licensed nurses, emphasize community involvement, and support patient billing and insurance processes. The Port Arthur location is part of a 15-office network, with a 2015 founding and Dallas-based headquarters. Open 24/7 for emergency patients in Port Arthur.

Clinic Type

Emergency Care

Address

3330 E Farm to Market Rd 365, Port Arthur, TX 77642

Phone

(409) 722-9554

Email

Billing@Erevenuebilling.com

Opening Hours

Open 24/7

Emergency Care

Emergency Room services with 24-hour observation and extended monitoring without overnight admission

Services Offered

  • Emergency Room
  • Emergency Care
  • 24/7 emergency care
  • observation and monitoring
  • adult emergency care
  • pediatric emergency care
  • senior emergency care

Insurance & Payment

We welcome all private insurance plans. We may be considered out-of-network, but laws require in-network benefits for emergency medical treatment. You may receive separate bills from facility and physicians.

Pay Your Bill Online, online bill pay

Languages Spoken

  • English

FAQs

Do you accept private insurance?

We welcome all private insurance plans and may be out-of-network; however, protections exist to pay in-network benefits for emergency treatment.

What insurance plans are accepted?

We welcome all private insurance plans. While we may be considered out-of-network, state and federal laws require insurance carriers to pay in-network benefits for emergency medical treatment.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye/Google (The Medical Center of Southeast Texas ER): 3.6 out of 5 stars (206 reviews)
  • BestProsInTown (CHRISTUS St. Mary Outpatient Center ER): Not explicitly quantified (described as highly recommended) (65 reviews)

Patients praise

  • Convenient 24/7 access to emergency care
  • Some reports of friendly, compassionate, and attentive staff
  • Appreciation for rapid diagnosis and efficient treatment in specific instances
  • Concierge-style or relaxed atmosphere at some smaller centers

Common complaints

  • Reports of rude, dismissive, or unprofessional staff interactions
  • Concerns regarding long wait times and triage experiences
  • Complaints about billing and collection practices after visits
  • Isolated reports of facility cleanliness issues
  • Reports of discriminatory policies regarding Medicare acceptance at certain private centers

"I was brushed off... The front desk lady tell someone 'we are on hold unless you are having a heart attack or coding' so someone presenting with a stroke is not important."

LocalityBiz (The Medical Center of Southeast Texas)

"The staff all seem very smart, and I felt really cared for and taken seriously."

LocalityBiz (Golden Triangle Emergency Center)

"I have to say I was trated with dignity and respect by the staff which was really friendly."

Christus Southeast Texas St Mary Hospital Reviews

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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