Orthopedics - The Medical Center of Southeast Texas
Orthopedics • Port Arthur, TX
About
The Medical Center of Southeast Texas (Port Arthur) offers orthopedic services as part of its comprehensive care. Located at 2555 Jimmy Johnson Blvd, Port Arthur, TX 77640 (HQ), the 224-bed hospital provides a full range of orthopedic procedures and related care within its broader offerings, which include emergency care, heart care, diagnostic imaging, maternity, and rehabilitation. The center emphasizes high-quality care with advanced medical technology and a patient-friendly environment.
Clinic Type
Orthopedics
Address
The Medical Center of Southeast Texas
Phone
409-853-5000
mcsetpatientexperience@hsahospitals.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades / Medicare Care Compare: 54-55% patient recommendation rate
- Birdeye (Orthopedics and Sports Medicine specialty clinic): 4.9/5 stars (140 reviews)
- Vitals (for Dr. Kristine Banks): 4.4/5 stars (50 ratings)
Patients praise
- High patient appreciation for specific orthopedic surgeons, notably Dr. Kristine Banks
- Compassionate and professional care within certain departments such as NICU and outpatient/day surgery units
- Recognition of supportive and helpful administrative staff in registration processes
Common complaints
- Extended wait times for services, particularly in emergency or pain management contexts
- Inconsistent communication regarding patient care and procedures
- Concerns regarding billing, insurance coding, and financial policies
- Generally low patient satisfaction scores for the hospital facility overall
"I was very satisfied with Dr Banks and her staff . I would recommend her very highly to anyone needing her help thanks again Dr Banks"
— Vitals Review"Charged $12000 For something that was not agreed upon. They refuse to code correctly to my insurance company."
— Better Business Bureau ComplaintSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Christus Health expands access to specialty care in Port Arthur | Port Arthur News — Nov 18, 2025
- Medical Center of Southeast Texas opens two new Port Arthur clinics to address healthcare gaps | 12newsnow.com — Apr 20, 2026
- Blankenship Named Director of Biomed Services - ICE — Oct 21, 2025
- Christus Health expands access to sports medicine care in SETX | Port Arthur News — Aug 29, 2025
- Blankenship Named Director of Biomed Services - TechNation — Oct 21, 2025
Information sourced from the clinic's website as of July 11, 2026.
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