Northern Light Mercy Laboratory
Laboratory Services • Portland, ME • Since 1918
About
Northern Light Mercy Hospital (Portland) is a nonprofit acute care hospital established in 1918, affiliated with the Sisters of Mercy of the Americas. It operates 230–240 inpatient beds and is located in Portland, Maine, with multiple Maine offices (HQ at 175 Fore River Parkway). The organization emphasizes compassionate, accessible care and community benefits, including nearly $12M annually in unreimbursed/pro-bono services, education, and prevention outreach. It has about 240 employees, annual revenue around $18.7M, and total funding of about $650k (notably grants in 2021). Contact: 207-879-3000.
Clinic Type
Laboratory Services
Address
195 Fore River Parkway, Portland, ME 04102
Phone
207-553-6736
foundation@northernlight.org
Opening Hours
7 am – 5 pm (hours listed multiple times for different days; typical hours 7 am–5 pm)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Hours of Operation
7 am - 5 pm
Social Media
Photos






What Patients Say
Overall sentiment across review platforms: positive
- CMS HCAHPS/Momentary Labs: 4 out of 5 stars (based on HCAHPS data) (649 patients (in referenced dataset))
- Vivian Health: 4.9 out of 5 stars (7 reviews)
Patients praise
- Generally efficient and welcoming environment for laboratory services (often referenced via NorDx)
- Strong nurse and doctor communication scores
- High patient willingness to recommend the facility (often reported at 85%+)
- Effective and compassionate care reported in patient ratings
Common complaints
- Occasional dissatisfaction regarding medication refill processes and administrative responsiveness
- Mixed feedback on hospital cleanliness compared to national averages
"We chose Mercy Hospital at Riverside and our experience was EXCELLENT 5 STAR QUALITY !! From the security guards, the initial contact interviewer, the triage ..."
— Yelp review"I've gone days and weeks without refills for medications they put me on. ... Everytime I need a refill it's a problem and when you call up and ask about it your given a attitude."
— ComplaintsBoard user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Northern Light Mercy Laboratory in Portland, ME - Yahoo Local — Oct 20, 2025
- Northern Light Mercy Hospital - Northern Light Health — Jun 4, 2026
- Northern Light Mercy Hospital - State St. - MapQuest — Nov 23, 2025
- [PDF] Quest Ambulatory Location Laboratory Order Process — Nov 3, 2025
- Northern Light Mercy Hospital to add outpatient care at Rock Row — Apr 24, 2026
Information sourced from the clinic's website as of July 11, 2026.
More laboratory services clinics in Portland
NorDx is a nonprofit regional laboratory under MaineHealth that provides comprehensive, cost-effective lab services to hospitals, physician practices, post-acute care, managed care organizations, and employer groups across the Northeast. Headquartered in Scarborough, Maine (HQ: 301A US Route 1, Scarborough, ME 04074), NorDx employs about 168 people and operates three offices (two in the United States—Scarborough, ME; one in Scarborough, Ontario, Canada). The organization emphasizes high-quality, innovative laboratory services and strong customer support. Key points relevant to MaineHealth Laboratory Services in Portland: - NorDx collaborates with MaineHealth and other regional partners to deliver diagnostic lab services, including operations related to Maine Medical Center’s Portland area. - Leadership transition: Kelly (Gagne) Brown appointed Director of Laboratory Operations for Maine Medical Center’s Portland and surrounding sites, indicating an ongoing integration of NorDx services with MaineHealth facilities in Portland. - Notable advances: NorDx announced a milestone in Jan 2026 for implementing fully automated tissue trimming and sectioning in anatomic pathology, reflecting a focus on advanced, efficient diagnostics. Contact and access: - General inquiries: nordx_account_managers@mainehealth.org - Phone: 800-773-5814 or 207-396-7830 - Website: mainehealth.org/nordx Why this matters for MaineHealth Laboratory Services in Portland: - NorDx serves as a key regional lab partner within the MaineHealth network, supporting diagnostic services for Portland and affiliated facilities. - The leadership transition and imaging/pathology automation updates signal enhanced capabilities and closer integration with MaineHealth’s Portland operations.
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