Behavioral Health | MaineHealth Maine Medical Center Portland
Mental Health Care • Portland, ME • Since 2014
About
Summary: MaineHealth Behavioral Health (formerly Maine Behavioral Healthcare) is a nonprofit system within the MaineHealth family that provides comprehensive behavioral health and substance use disorder services across southern Maine and parts of New Hampshire. Resulting from a merger of Community Counseling Center, Counseling Services, Mid-Coast Mental Health Center, Spring Harbor Community Services, and Spring Harbor Hospital, it offers outpatient counseling, psychiatry, case management, crisis services, inpatient mental health, and peer support. Headquarters are in South Portland, ME, with five offices in the region, including 78 Atlantic Place, South Portland (HQ), and locations in Westbrook and Springvale. The organization emphasizes integrated, compassionate care and serves a broad service area in Greater Portland and southern Maine. If your focus is Maine Medical Center in Portland, note that MaineHealth Behavioral Health operates within the MaineHealth system, closely connected to Maine Medical Center and other affiliates.
Clinic Type
Mental Health Care
Address
Maine Medical Center, Portland, ME
Phone
207-662-2221
P6info@MaineHealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available
Services Offered
Insurance & Payment
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Billing & Financial Services: MaineHealth Patient Financial Services by sending a message to Customer Service in MyChart, or call 866-804-2499 (toll-free) Monday through Friday: 8 am – 4:30 pm
Languages Spoken
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FAQs
What services are offered in Adult Outpatient Services Portland?
Behavioral health evaluation and consultation; Medication management; Individual, family and group therapy; Partial Hospitalization Program (PHP); Telehealth psychiatry and therapy; Provider consultations.
How can I reach someone for more information or to make an appointment?
Please call 207-662-2221 for more information, or to make an appointment.
How do I refer a patient to MaineHealth Behavioral Health?
A provider referral is required for all services; MaineHealth providers may refer through EPIC; call 207-661-2771 for provider consultations.
What is the emergency contact or crisis support information?
If you are a current patient experiencing a mental health crisis, call 207-662-2221 to leave a message for your provider; in life-threatening emergencies, go to the nearest emergency department or call 911. Available support lines include Cumberland County Crisis (207-774-HELP), Maine Crisis Line (call or text 988), and other listed regional lines.
What forms or resources are available related to medications?
Psychotropic Medication Consent Form; Medication Refills: current patients may call 207-662-2221 and select appropriate option; allow two business days to process.
Is there a storm or weather policy for appointments?
Storm Policy: please visit the MaineHealth Maine Medical Center weather page for information about delays and closings.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (overall hospital based on 514 patient surveys) (514 patient surveys)
- Yahoo Local: 2.5 out of 5 stars (85 reviews)
- Rehab.com: 2.95 out of 5 stars (256 reviews)
Patients praise
- gratitude for specific surgical and nursing care teams
Common complaints
- difficulty accessing staff and long wait times for phone responses
- reports of unprofessional or dismissive conduct by staff
- concerns regarding strict discharge policies for missed appointments
- frustration with scheduling and communication gaps in outpatient care
"I’ve been going here for years... it is a community mental health service, they’re burnt out and understaffed ALWAYS. I’ve had a lot of issues getting people to answer the phone."
— A-Better-Place.com"I owe the staff at MMC so much love and gratitude for taking care of me for my surgery last November. They all rock from my surgeon to my nursing team."
— Yahoo LocalSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- MaineHealth Behavioral Health Announces Benjamin C. Grasso MD, as Regional Medical Director | MaineHealth — Jan 1, 2026
- MaineHealth taps regional medical director - Becker’s Behavioral Health — Jan 8, 2026
- MaineHealth Behavioral Health launches Psychiatric APP Fellowship | PenBay Pilot — Jul 10, 2026
- MaineHealth Deploys First AI Nursing Agent for Behavioral Health — Aug 28, 2025
- MAINEHEALTH BEHAVIORAL HEALTH AT SPRING HARBOR TO IMPLEMENT BHOI FOR CLINICAL OPERATIONS — Aug 28, 2025
Information sourced from the clinic's website as of July 11, 2026.
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