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Endocrinology/Diabetes Clinic at Naval Medical Center Portsmouth (NMCP) - What it is: NMCP is a U.S. Navy medical center in Portsmouth, Virginia, the oldest continuously operating hospital in the Navy medical system. It provides hospital and health care services to military personnel and beneficiaries. - Location: Hospital Point, Washington St. and Crawford St., Portsmouth, VA 23708 (HQ complex on John Paul Jones Circle). - Relevance to query: NMCP houses Navy medicine departments and clinics; the Endocrinology/Diabetes Clinic would be part of NMCP’s specialty services within the Department of Medicine. The facility operates under the Naval Medical Forces Atlantic/Bureau of Medicine and Surgery. - Key identifiers: - Type: Government health care facility (naval/military) - Area: 20 acres; built in 1832; NRHP-listed - Headquarters: Portsmouth, VA - Website: portsmouth.tricare.mil - Notable context: NMCP has multiple department leaders and clinical programs; while specific endocrinology/diabetes clinic details (clinic hours, appointment process) aren’t listed in the provided content, NMCP is the relevant military medical center serving endocrinology and diabetes needs within the region. If you want, I can pull the exact clinic contact number, hours, and appointment instructions from NMCP’s site or related TRICARE pages.

Clinic Type

Endocrinology

Address

Building 2, 2nd Deck (Beside Gift Shop); Charette Health Care Center

Phone

757-953-2116

Email

usn.hampton-roads.nmrtc-portsmouth-va.mbx.nmcp-refractive-surg-c@health.mil

Opening Hours

Monday–Friday 8 a.m. to 4 p.m. Clinic is closed on Weekends and Holidays

Services Offered

  • Specialty care for adults with Diabetes and Endocrine Diseases
  • Consultative Evaluations and Follow Up
  • Adult Specialty Medicine for patients with Diabetes and/or Endocrine Diseases

Insurance & Payment

Languages Spoken

  • English

FAQs

Is a consult or referral required?

A consult or referral is required.

Who has priority scheduling?

Active Duty personnel receive priority scheduling. Dependents and retired personnel are seen on a limited-space-available basis or referred to TRICARE.

A consult or referral is required.

Active Duty personnel receive priority scheduling. Dependents and retired personnel are seen on a limited-space-available basis or referred to TRICARE

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • US News (patient experience for Dr. Mark M. Cruz at Naval Medical Center): 4/5 patient experience rating; category scores include clarity of instructions 5/5, amount of time with patient 5/5, provider's attitude 2/5, perceived outcomes 2/5, patient loyalty 2/5, general feedback 5/5 (11 reviews total; 0 reviews within last 12 months)
  • Yelp (Naval Medical Center Portsmouth overall): 3.3/5 (72 reviews)
  • WebMD (Naval Medical Center Portsmouth overall): 2 ratings; 2 reviews shown (2 reviews (exact rating value not shown in excerpt))
  • Trustburn (Naval Medical Center Portsmouth overall): 2.8/5 (194 reviews)

Patients praise

  • Some patient experience metrics rated highly (e.g., clarity of instructions and time with patient for at least one endocrinologist profile)
  • Staff professionalism/politeness and clear directions were mentioned in general NMCP reviews (not specifically endocrinology clinic)
  • Some program/service descriptions emphasize diabetes education/management activities

Common complaints

  • Low ratings in several patient experience categories for at least one endocrinologist profile (e.g., provider attitude and perceived outcomes scored 2/5)
  • Complaints about compassion/ignoring concerns and rude staff appear in WebMD and Yelp-style excerpts (general hospital experience, not limited to endocrinology clinic)
  • Trustburn includes very negative testimonials about care and communication (general hospital)

"“At the lab, it’s currently packed with hour+ wait to simply drop off a sample…Very rude receptionist…”"

WebMD - Naval Medical Center Portsmouth reviews (excerpt)

"“This place treat our active duty with no compassion. They will ignore you and let you go home to suffer”"

WebMD - Naval Medical Center Portsmouth reviews (excerpt)

"“2.8 194 Reviews”"

Trustburn - Naval Medical Center Portsmouth rating summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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