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About

Summary: Naval Medical Center Portsmouth (NMCP) is a U.S. Navy hospital in Portsmouth, Virginia, and the oldest continuously operating Navy medical facility. Founded in 1830 (built 1832), NMCP provides health services as part of the TRICARE program. The center serves as a government hospital with locations including its main HQ at 620 John Paul Jones Circle, Portsmouth, VA 23708, and additional offices in the region. For physical therapy services, NMCP offers medical care under TRICARE, aligning with the facility’s broader hospital and health-care mission. If you’re seeking PT specifically, you can contact the NMCP TRICARE-addressed sites or the main hospital to schedule outpatient physical therapy, verify eligibility, and learn about referrals, wait times, and PT providers.

Clinic Type

Physical Therapy

Address

Charette Health Care Center Building 2, 1st Floor

Phone

(1-866-MIL-HLTH) 1-866-645-4584

Email

usn.hampton-roads.nmrtc-portsmouth-va.mbx.nmcp-refractive-surg-c@health.mil

Opening Hours

Monday–Friday 6 a.m. to 4 p.m.

Services Offered

  • Physical Therapy

Technology & Equipment

  • electromyography-nerve conduction velocity testing (EMG-NCV)
  • aquatic therapy

Insurance & Payment

Languages Spoken

FAQs

How to make an appointment?

To make a NEW appointment or cancel an existing one, call 1-866-MIL-HLTH 1-866-645-4584. New patients should arrive 15 minutes prior to appointment time.

Referral requirement?

A referral is required to make an initial appointment.

How do I make a new appointment or cancel an existing one?

To make a NEW appointment or cancel an existing one, please call (1-866-MIL-HLTH) 1-866-645-4584. New patients should arrive 15 minutes prior to appointment time.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 3.3 out of 5 stars (72 reviews) (72)
  • Trustburn: 2.8 out of 5 stars (194 reviews) (194)
  • FindRehabCenters: Generally low ratings in aggregated text reviews (24)

Patients praise

  • Positive feedback for specific clinical departments like mental health and emergency services
  • Innovative and effective virtual physical therapy programs (e.g., Sword Thrive)
  • Commendations for compassionate and professional care from some medical staff
  • Clean and well-maintained facilities

Common complaints

  • Long wait times and difficulties scheduling appointments
  • Perceived unprofessional or dismissive attitudes from some administrative and frontline staff
  • Frustration with bureaucracy and paperwork processes
  • Lack of compassion or perceived neglect in certain departments

"Sword has been truly game-changing. It gives me the flexibility to do my physical therapy when it works for my schedule... and I’m already seeing great results."

Anonymous patient (NMCP Article)

"They treated me extremely well and took care of me medically and ensured that I was comfortable."

Anonymous patient (FindRehabCenters)

"This place treat our active duty with no compassion. They will ignore you and let you go home to suffer."

Anonymous patient (WebMD)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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