Urgent & Emergency Care - Naval Medical Center Portsmouth
Urgent Care • Portsmouth, VA • Since 1830
About
Summary: Naval Medical Center Portsmouth (NMCP) is a U.S. Navy hospital in Portsmouth, Virginia. It is the oldest continuously operating Navy medical facility and serves as a major military medical center within Naval Medical Forces Atlantic and the Bureau of Medicine and Surgery. The campus sits on Hospital Point, covers about 20 acres, and includes facilities dating back to 1832. It operates under the motto “First and Finest” and is led by Commander Captain Brian Feldman (as Commanding Officer) with Executive Officer Captain Joel Schofer. NMCP provides military health services to beneficiaries in the region, with multiple office locations in southeastern Virginia. For urgent and emergency care, NMCP offers acute care services as part of TRICARE military health benefits. Primary public-facing contact is the NMCP homepage at portsmouth.tricare.mil.
Clinic Type
Urgent Care
Address
Naval Medical Center Portsmouth (NMCP) Emergency Department, Hampton Roads region
Phone
1-757-953-7000 (general NMCP main)
usn.hampton-roads.nmrtc-portsmouth-va.mbx.nmcp-refractive-surg-c@health.mil
Opening Hours
24 hours per day for Emergency Department; Urgent Care hours not specified
Emergency Care
Dedicated Emergency Department at NMCP; 24/7 availability; triage system; Fast Track; Observation Unit; Trauma/Resuscitation Pod; academic teaching facility
Services Offered
Insurance & Payment
Copays for retirees and beneficiaries (as of 2023)
Languages Spoken
FAQs
If you are experiencing a life-threatening medical situation, what should you do?
Call 911 immediately.
What is the role of the Emergency Department at NMCP?
Provides 24/7 comprehensive care with triage, four sections (Main ED, Fast Track, Observation Unit, Trauma/Resuscitation Pod) and accredited academic teaching facility.
If you are experiencing a life-threatening medical situation (including mental health emergencies), call 911 immediately
911 should be called for life-threatening situations, including mental health emergencies.
Awards & Accreditations
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Various platforms including HealthLuminate, Trustburn, and FindRehabCenters: Mixed; specific ratings cited include 2.8/5 on some aggregator sites and 70% recommendation rate on others (Variable across platforms, ranging from a few dozen to nearly 200 reviews on specific third-party sites)
Patients praise
- Some patients report fast triage and check-in experiences
- Professional, kind, and helpful interactions with specific medical and nursing staff
- Recognition as a well-equipped military teaching hospital
- Appreciation for the range of specialized clinics available on-site
Common complaints
- Long emergency department wait times
- Perceived lack of timely communication or care for urgent conditions
- Frustration with parking availability
- Concerns regarding staffing levels or facility cleanliness
- Dissatisfaction with patient advocacy and resolution processes for complex complaints
"They treated me extremely well and took care of me medically and ensured that I was comfortable... Everything was clean and professional."
— FindRehabCenters review"My wife came in today... and you had her sitting her in the waiting room for more than a hour. And still wasn't seen, when you had other people just walking in and being seen before real emergencies."
— FindRehabCenters review"Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated"
— HealthLuminate quality summarySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- NMCP Enhances Warfighter Readiness with Innovative Virtual Physical Therapy > Naval Medical Center Portsmouth > Articles — Mar 13, 2026
- New virtual urgent care option for TRICARE Prime beneficiaries in the US | Navy Medicine | militarynews.com — Feb 20, 2026
- Sore throat? Tricare Prime now offers virtual option for urgent care – NavyCRF — Feb 13, 2026
- TRICARE Prime Families Can Now Access Virtual Urgent Care: What This New Pathway Means | Milspouses | Milspouses — Feb 24, 2026
- ER or Urgent Care? Doctors explain how to choose as winter illnesses circulate | 13newsnow.com — Dec 18, 2025
Information sourced from the clinic's website as of July 11, 2026.
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