Canton-Potsdam Hospital - Rochester Regional Health
Anesthesiology • Potsdam, NY • Since 2014
About
Rochester Regional Health (RRH) is a nonprofit integrated health system serving Western New York, the Finger Lakes, and beyond. Formed in 2014 from the merger of Rochester General Health System and Unity Health System, RRH expanded in 2021 by acquiring St. Lawrence Health System. The network includes 9 hospitals, ElderONE/PACE, home health, a college of health careers, outpatient labs, rehab and surgical centers, independent/assisted living facilities, skilled nursing facilities, and ACM Global Laboratories (global clinical trials and testing in ~65 countries). RRH operates as a major regional employer (about 19,400 employees), with corporate HQ at 100 Kings Highway South, Rochester, NY. The system serves communities in the Greater Rochester area, the Finger Lakes, and St. Lawrence County (including Potsdam/Canton area, where Canton-Potsdam Hospital is part of its St. Lawrence Health System). Key leadership includes CEO Richard “Chip” Davis, Ph.D., and COO Jennifer Eslinger. Notable facts: RRH is affiliated with Roswell Park and Rochester Institute of Technology.
Clinic Type
Anesthesiology
Address
50 Leroy St, Potsdam NY 13676
Phone
3152653300
parking@rochesterregional.org
Opening Hours
Open 24 hours
Telehealth
Anonymous telehealth available (mycare.rochesterregional.org)
Emergency Care
Emergency Department at Canton-Potsdam Hospital
Services Offered
Insurance & Payment
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Languages Spoken
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Awards & Accreditations
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades: 68% of patients gave a rating of 9 or 10, equal to the national average. 68% of patients would definitely recommend the hospital (1% higher than the national average). (Not explicitly provided as a total count in this source.)
- U.S. News & World Report: 3 out of 5 (Not explicitly provided as a total count in this source.)
- Yelp (via MapQuest): 2.5 out of 5 (18 reviews)
Patients praise
- Some patients reported receiving good, attentive treatment
- Positive experiences documented in maternity care units
- Instances where specific staff members were praised for going above and beyond in patient care
Common complaints
- Long wait times, particularly in the Emergency Room
- Concerns regarding billing practices, including incorrect billing and lack of clarity on itemized bills
- Reports of poor bedside manner from some staff and perceived lack of empathy
- Concerns regarding understaffing and nurse-to-patient ratios
- Perceived medical errors or misdiagnoses by some providers
"I paid a $40 co pay that the hospital (Canton-Potsdam Hospital) says they will reimburse me... I have been in contact with them ever since many times and they keep telling me that a payment will be reimbursed... It is getting very frustrating."
— Better Business Bureau (Customer Complaint)"The staff involved in her care... went above and beyond in their care of our mother. We as a family felt heard and supported. Mom was cared for by attentive, loving people who helped ease her pain and made her last few days as comfortable as they could."
— North Country Now (Letter to the Editor)"If you want to be treated like a dog at a pound then come here. They do not care about patients at all they will leave you waiting for hours for one little flu test to come back."
— LocalityBiz ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Canton-Potsdam Hospital notes 100 years in healthcare - North Country Now — Aug 20, 2025
- Marking 100 years of healthcare at Canton-Potsdam Hospital - North Country Now — Sep 1, 2025
- SeaComm Federal Credit Union Cafe now open at Canton-Potsdam Hospital | Community News | nny360.com — Nov 4, 2025
- SeaComm Federal Credit Union Café now open at Canton-Potsdam Hospital - North Country Now — Nov 4, 2025
- Pathway to Excellence® recognition showcases St. Lawrence Region’s nursing leadership - North Country Now — Nov 23, 2025
Information sourced from the clinic's website as of July 11, 2026.
More anesthesiology clinics in Potsdam
Anesthesiology Opening in Potsdam, NY - DocCafe - DocCafe is a healthcare staffing and recruiting firm specializing in physician and healthcare careers. - The page likely lists Anesthesiology job openings, including salary ranges (e.g., Anesthesiology Physician around $580,000/year; Anesthesiology CRNA around $206k–$223k/year) and other internal medicine and gastroenterology roles. - It indicates multiple US offices and a presence in San Diego (HQ) with additional locations in Wisconsin; it may be listing or linking to open positions in Potsdam, NY, though the provided highlights don’t explicitly confirm Potsdam. - If you’re targeting a Potsdam, NY anesthesiology role, search DocCafe’s Open Positions or filter by location (Potsdam, NY) and specialty (Anesthesiology) to view current openings, requirements, and salary ranges.
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