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Clinic Type

OB-GYN

Address

Helen Snell Cheel Medical Campus, 49 Lawrence Ave, Potsdam NY 13676

Phone

3152652153

Email

parking@rochesterregional.org

Opening Hours

Mon: 7:30 AM - 5:00 PM

Services Offered

  • OB/GYN
  • Contraception
  • Family planning
  • Gynecology
  • Obstetrics
  • Pelvic pain therapy and treatment for pelvic floor disorders
  • Sexual health
  • Wellness exams
  • Women’s surgical procedures

Insurance & Payment

Languages Spoken

FAQs

General Hours

Mon: 7:30 AM - 5:00 PM; Tue: 7:30 AM - 5:00 PM; Wed: 7:30 AM - 5:00 PM; Thu: 7:30 AM - 5:00 PM; Fri: 7:30 AM - 5:00 PM

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades: 68% patient experience rating (percent who gave a rating of 9 or 10) (N/A)
  • U.S. News & World Report: 3 out of 5 (Patient Experience Score) (N/A)
  • Yelp: 2.5 out of 5 stars (74 reviews)

Patients praise

  • Compassionate and attentive care from specific nurses, social workers, and oncological staff
  • Patients feeling heard and supported by specific care teams, particularly in specialized departments like cancer care
  • High-quality medical explanations provided by certain physicians
  • General patient experience ratings at Canton-Potsdam Hospital are comparable to national averages

Common complaints

  • Difficulties with administrative tasks such as scheduling prenatal visits and receiving call-backs
  • Long wait times in emergency or clinic settings
  • Concerns regarding staff bedside manner and perceived lack of empathy
  • Challenges with medical billing, including lack of transparency and unresponsive billing departments
  • Instances of perceived poor clinical communication or inadequate treatment quality

"GO SOMEPLACE ELSE, FIND OTHER PROVIDERS...YOUR HEALTH IS WORTH SOME GAS...."

Healthgrades review

"If you want to be treated like a dog at a pound then come here. They do not care about patients at all they will leave you waiting for hours for one little flu test to come back."

LocalityBiz review

"From the beginning, I was treated with respect and dignity. Everyone from Julie and Katie, the receptionists, to Darien, Rachel, Mickey, Emily, and eventually Helen and Ally made sure I was comfortable..."

North Country Now, patient testimonial

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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