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Clinic Type

Eye Care (multi-location group)

Address

37 Herschel Street Caribou, Maine 04736; 491 Main Street Presque Isle, Maine 04769

Phone

(207) 496-5111; (207) 764-5111

Email

drhebert@drcraigsmall.com

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Emergency and urgent eye care services

Services Offered

  • Optical Shop
  • Eye Care Services
  • Refractions for glasses & contact lenses
  • Emergency and urgent eye care services
  • Diagnosis and treatment of various eye conditions and diseases
  • Comprehensive ocular health examinations
  • Eye Exams
  • Contact Lenses

Team

  • Family Eye Care & Mavor Optical — Practice

Insurance & Payment

Languages Spoken

FAQs

What services are provided?

Refractions for glasses & contact lenses; Emergency and urgent eye care services; Diagnosis and treatment of various eye conditions and diseases; Comprehensive ocular health examinations.

How long has the practice been serving the community?

Celebrating over 100 years and four generations of optometrists dedicated to serving our community since 1920.

Where are the clinics located?

Caribou, ME at 37 Herschel Street; Presque Isle, ME at 491 Main Street.

How can I contact the offices?

Call Caribou: 207-496-5111; Call Presque Isle: 207-764-5111.

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4.4/5 stars (11 reviews)

Patients praise

  • Friendly staff and doctor mentioned in some experiences
  • Comfortable atmosphere during certain visits
  • Efficient service for some patients, including quick selection and understanding of eye issues

Common complaints

  • Perceived rudeness and lack of accommodation from staff
  • Feeling rushed during appointments
  • Unprofessional behavior during examinations (e.g., eating)
  • Dissatisfaction with the time taken to receive glasses

"Super UN-accommodating and pretty rude. Ive give no stars if that were an option."

Birdeye patient review

"The staff and Doctor were so friendly, and made me feel very comfortable. I was able to meet with the Doctor and select my glasses in about an hour, and walked out feeling like I had a much better understanding of what I have been experiencing."

Birdeye patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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