MultiCare South Hill Family Medicine, Puyallup, WA
Primary Care • Puyallup, WA
Clinic Type
Primary Care
Address
16515 Meridian Ave East, Suite 104-A, Puyallup, WA 98375
Phone
253-792-6650
annualgiving@multicare.org
Opening Hours
Monday - Friday: 8am - 5pm (Holidays: Closed)
Emergency Care
If you are experiencing a life-threatening emergency, call 911
Services Offered
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Team
Insurance & Payment
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Languages Spoken
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FAQs
Make an appointment
Schedule Online
Current patients
Book an appointment using your MyChart account. If you’ve seen the provider within the last three years, you may book via MyChart. If you don’t have a MyChart account, sign up at the provided link.
Emergency
If you are experiencing a life-threatening emergency, call 911.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Official MultiCare provider pages: Highly rated (e.g., individual providers often receiving 5/5 ratings) (Hundreds of ratings across various platforms for the facility and its providers)
- BestProsInTown: Generally positive feedback (20 reviews noted) (20 reviews)
Patients praise
- Knowledgeable, kind, and responsive physicians and medical staff
- Effective, thorough, and clear communication regarding diagnoses and treatment plans
- Long-term, multi-generational patient satisfaction with care quality
- Welcoming and professional office environment
Common complaints
- Difficulty scheduling appointments and long wait times for new providers
- Concerns regarding high turnover of medical staff and providers
- Occasional complaints about lack of effective solutions from inexperienced medical staff
"Superior care by a doctor who listens, cares, and above all practices. Dr. Smathers is an example for all doctors to learn from. If every doctor could be like him. The world would have less sick people because of his skill set."
— Official MultiCare website - Dr. Doug Smathers provider page"I made an appointment to see an ARNP and was told I couldn't get in to see her for over a month. About a week before the appointment I received a letter stating she was leaving at the end of the month. ... Very disappointed with this clinic."
— A Better Place (community review site)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Doug Smathers, MD - MultiCare — Oct 6, 2025
- Erik Willis, DO - MultiCare — Nov 27, 2025
- Dennise Robinson, DNP - MultiCare — Sep 15, 2025
- MultiCare - Hospitals, Clinics & Urgent Care in Washington State — Jul 9, 2026
- Sound Family Medicine - Puyallup, WA - BlueHive — May 24, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Puyallup
Sound Family Medicine is a privately owned medical practice and urgent-care provider based in Puyallup, Washington, with 7 offices serving Pierce County (including Puyallup and Bonney Lake) for 35+ years. Founded in 1984, it is physician-owned and offers primary care, urgent care, and telehealth among services. The practice employs about 93 staff and operates across multiple locations in Washington, including its headquarters at 3908 10th Street SE, Puyallup. Contact numbers include 253-286-4132 and 253-848-5951.
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