NYC Health + Hospitals Queens Department of Ophthalmology
Ophthalmology • Queens, NY
About
NYC Health + Hospitals/Queens Department of Ophthalmology in Queens, NY provides full-service eye care for all ages, including screening for infants, diabetic eye screening, and specialty clinics in corneal disease, pediatric ophthalmology, strabismus, retina, uveitis, neuro-ophthalmology, and glaucoma. The department performs laser treatments, cataract and glaucoma surgery, strabismus and oculoplastic surgery, pterygium surgery, and corneal transplants, with emergency eye care available 24 hours a day.
Clinic Type
Ophthalmology
Address
Department of Ophthalmology, Pavilion Building, Room P452
Phone
718-883-3060
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Opening Hours
Monday–Friday 8:30 a.m. to 5:00 p.m.
Emergency Care
Emergency eye care available 24/7 through Emergency Department
Services Offered
Insurance & Payment
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Languages Spoken
FAQs
What should I bring to my first eye clinic visit?
Please bring two forms of identification including your insurance card, list of medications and prior surgical procedures or medical events; someone to accompany you if you drive; and a snack if you are diabetic. Try to arrive 15 minutes before your appointment. The entire visit may take two-and-one-half hours.
Do I need to arrive earlier for pupil dilation?
Almost all patients are required to have their pupils dilated, which takes 30 to 40 minutes and may prolong the visit.
What if I have special needs or need language assistance?
If you have special needs (diabetic, language interpreter, etc.), let us know on arrival so we may accommodate you.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- NYC Retina - Queens (Birdeye): 4.6 stars (134 reviews)
- Zwerling Ophthalmology (Birdeye): 4.8 stars (75 reviews)
- Cohen Eye Institute (Yelp): 4.0 stars (26 reviews)
- Ophthalmology Associates PC (Birdeye): 4.1 stars (86 reviews)
- Dr. Ari Edelstein (Healthgrades): 4.4 stars (11 reviews)
- Dr. Alan Sheyman (Healthgrades): 4.3 stars (6 reviews)
- Dr. Leslie Shapiro (Healthgrades): likelihood to recommend 3.6/5 (not stated (site shows satisfaction/recommendation))
- VISUAL OPHTHALMOLOGY P.C. (Wheree): not specified
Patients praise
- Compassionate, thorough, and professional care (e.g., “compassionate, thorough and professional”; detailed explanations)
- Friendly/respectful staff and good patient communication
- Convenient access and responsive scheduling (same-day booking, easy reach/emergency support)
- Clean, efficient office processes and quick screening before seeing the doctor
- For some practices/patients: no unnecessary products and unbiased advice
Common complaints
- Long wait times / delays to be seen
- Scheduling mismanagement, disrespectful or unprofessional staff behavior
- Insurance/ billing or test coverage concerns and unexpected bills
- Some serious allegations of medical malpractice and delayed/incorrect diagnosis in one Queens case
"“Had a wonderful experience with this office! … He was compassionate, thorough and professional.”"
— Birdeye review snippet for NYC Retina - Queens"“Took all of my information but refused to see me and referred me over to NY Eye & Ear Infirmary. What a waste of time.”"
— Birdeye review snippet for NYC Retina - Queens"“The employees do their job efficiently… the past few times that I went it was a bit of a wait… bed side manner is alright, though it could be better.”"
— Yelp review snippet for Progressive Ophthalmology (Queens)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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