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About

Prime Behavioral Health is a private mental health practice based in Southlake, Texas, offering psychiatric care for children, teens, and adults. Led by Dr. Shah ( board-certified in Adult, Adolescent, and Child Psychiatry), the practice provides medication management, therapy referrals, and follow-up with a family-friendly approach. They recently began offering Transcranial Magnetic Stimulation (TMS) for depression, described as a safe FDA-approved, non-systemic treatment with short sessions and potential insurance coverage. Key points: - Location: Southlake, TX (HQ at 120 River Oaks Dr, Southlake, 76092) - Services: Psychiatric care for children, teens, and adults; medication management; therapy referrals; TMS therapy for depression - Accessibility: Emphasizes ongoing communication and follow-up - TMS details: Awake treatment, 19–37 minutes per session, resume daily activities, generally insurance-covered - Contact: 817-778-8884 or 817-385-6540; info@primebehavioralhealth.com - Web presence and size: Small practice (4 employees), active online profile, 16k monthly visits with varying traffic Note: The user query mentions “Quincy” but there is no location in Quincy listed; Prime Behavioral Health’s offices are in Southlake, Texas. If you’re seeking services specifically in Quincy, MA or IL, this site appears not to indicate a Quincy location.

Clinic Type

Mental & Behavioral Health (multi-location group)

Address

234 Copeland St, Ste 320, Quincy, MA 02169; 851 Main St, Ste 4, Weymouth, MA 02190

Phone

(617) 479-4545

Email

billing@primebehavioralhealth.org

Opening Hours

Monday – Friday: 9:00AM–5:30PM

Services Offered

  • Mental health
  • Behavioral health
  • referrals
  • appointments
  • prescription refills
  • office visits
  • hospital/nursing home referrals
  • medical records requests
  • billing inquiries
  • telehealth (implied by general services)

Insurance & Payment

As of April 1 2023, all current Medicaid healthcare plan members will need to reverify eligibility for their insurance coverage.

Languages Spoken

  • English

FAQs

How can I request a call back?

Please use the form below to request a call back.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • TherapyDB: 2.4 out of 5 stars (140 verified reviews)

Patients praise

  • Some patients reported positive individual experiences with specific healthcare professionals
  • Convenience of location and telehealth options mentioned by some reviewers

Common complaints

  • Poor billing practices and administrative issues
  • Unprofessional staff and management behavior
  • Allegations of patient abandonment and inconsistent care
  • Concerns regarding inappropriate diagnosis and medication management
  • Negative experiences with patient privacy and intake processes

"Completely unprofessional. From the staff answering the phone to the manager who would not let me speak and hung up on me. They will drop you ad a patient in a heartbeat."

MapQuest review

"Poor business practices. Denied care after my first appt... Psychiatrist of 25 years 'ghosted' many patients... Patient abandonment to the fullest!"

MapQuest reviews

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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