Prime Behavioral Health
Mental & Behavioral Health • Quincy, MA
About
Prime Behavioral Health is a private mental health practice based in Southlake, Texas, offering psychiatric care for children, teens, and adults. Led by Dr. Shah ( board-certified in Adult, Adolescent, and Child Psychiatry), the practice provides medication management, therapy referrals, and follow-up with a family-friendly approach. They recently began offering Transcranial Magnetic Stimulation (TMS) for depression, described as a safe FDA-approved, non-systemic treatment with short sessions and potential insurance coverage. Key points: - Location: Southlake, TX (HQ at 120 River Oaks Dr, Southlake, 76092) - Services: Psychiatric care for children, teens, and adults; medication management; therapy referrals; TMS therapy for depression - Accessibility: Emphasizes ongoing communication and follow-up - TMS details: Awake treatment, 19–37 minutes per session, resume daily activities, generally insurance-covered - Contact: 817-778-8884 or 817-385-6540; info@primebehavioralhealth.com - Web presence and size: Small practice (4 employees), active online profile, 16k monthly visits with varying traffic Note: The user query mentions “Quincy” but there is no location in Quincy listed; Prime Behavioral Health’s offices are in Southlake, Texas. If you’re seeking services specifically in Quincy, MA or IL, this site appears not to indicate a Quincy location.
Clinic Type
Mental & Behavioral Health (multi-location group)
Address
234 Copeland St, Ste 320, Quincy, MA 02169; 851 Main St, Ste 4, Weymouth, MA 02190
Phone
(617) 479-4545
billing@primebehavioralhealth.org
Opening Hours
Monday – Friday: 9:00AM–5:30PM
Services Offered
Insurance & Payment
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As of April 1 2023, all current Medicaid healthcare plan members will need to reverify eligibility for their insurance coverage.
Languages Spoken
FAQs
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Social Media
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What Patients Say
Overall sentiment across review platforms: negative
- TherapyDB: 2.4 out of 5 stars (140 verified reviews)
Patients praise
- Some patients reported positive individual experiences with specific healthcare professionals
- Convenience of location and telehealth options mentioned by some reviewers
Common complaints
- Poor billing practices and administrative issues
- Unprofessional staff and management behavior
- Allegations of patient abandonment and inconsistent care
- Concerns regarding inappropriate diagnosis and medication management
- Negative experiences with patient privacy and intake processes
"Completely unprofessional. From the staff answering the phone to the manager who would not let me speak and hung up on me. They will drop you ad a patient in a heartbeat."
— MapQuest review"Poor business practices. Denied care after my first appt... Psychiatrist of 25 years 'ghosted' many patients... Patient abandonment to the fullest!"
— MapQuest reviewsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Behavioral Health Companies and Physician-Owner Agree to Pay ... — May 19, 2026
- Massachusetts behavioral health clinics to pay $1.4M to settle fraud ... — May 21, 2026
- JEFF NEWMAN LAW ANNOUNCES SETTLEMENT OF FALSE ... — May 18, 2026
- Gladys Khem Quinlan - Clinical Psychology Doctoral Student — Jul 15, 2025
- Fraudulent Massachusetts Healthcare Biller Will Pay Penalty But ... — May 20, 2026
Information sourced from the clinic's website as of July 11, 2026.
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