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Clinic Type

Optometry

Address

1137 N Main St, Randolph, MA 02368

Phone

+1 617-296-1828

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Cataract Surgery
  • Glaucoma Management
  • Comprehensive Ophthalmology
  • Comprehensive eye exams

Technology & Equipment

  • Intraocular Lens technology
  • Advanced cataract surgery techniques

Team

  • Jean Charles, Board-Certified Ophthalmologist — MD, MPH

Insurance & Payment

Languages Spoken

  • English
  • French
  • Spanish
  • Creole

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD Care: 4.5/5 (9 ratings, 2 reviews) (2 written reviews)
  • Healthgrades: 3.3/5 (3 ratings/reviews) (3 ratings/reviews total)
  • Vitals: 4.7/5 (9 ratings, 3 reviews) (3 written reviews)

Patients praise

  • Dr. Charles is perceived as highly skilled and experienced
  • Patients praise his bedside manner and thoughtfulness
  • Appreciation for the doctor taking his time during examinations
  • Multilingual support (Spanish, French, Vietnamese) improves accessibility

Common complaints

  • Dissatisfaction with office management and administrative staff communication
  • Reports of difficulties reaching office or experiencing poor customer service experiences

"Worst doctor office ever…office manager and doctor hangs up on you when you call…they don’t care about their patients and their well-being either…they don’t care to listen to their patients when we have something to say!!"

WebMD Care patient review (Oct 2023)

"Exceptional knowledge and first rate service. Dr. Charles is personable and thoughtful. He helped me tremendously and his bed side manner is one of the best that I have ever experienced."

Vitals patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More optometry clinics in Randolph

Randolph, MA·Optometry

MyEyeDr. is a private eye health provider with 3 U.S. offices (all in Vienna, VA) and no listed location in Randolph, MA. They offer comprehensive eye care services and a wide selection of glasses from multiple brands. If you’re specifically seeking eye doctors near Randolph, MA (Memorial Parkway), this page does not show a local MyEyeDr. location there. For nearby options, you may want to search for MyEyeDr. locations in Massachusetts or nearby states, or check alternative eye care providers in Randolph. Contact: 1-703-250-9000 if you need confirmation of new locations or appointments.

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Randolph, MA·Optometry

EYECARE ETC is a small, family-focused optometry practice based in Randolph, Massachusetts. It offers full-service primary-care optometry, contact lenses, and eyeglasses with a wide range of value and designer eyewear, an on-site lab, and accepts most insurance plans. The practice operates from two Randolph locations (304 N Main St and 9 Warren St) and has a minimal staff (1 employee listed). Web presence shows modest monthly site visits (about 661) with low bounce and limited pages per visit. Services target general eye care, eyewear, and lens fittings. Contact: 781-963-8448.

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