Monument Health Rapid City Hospital Family Medicine Residency ...
Family Medicine • Rapid City, SD • Since 1973
About
Monument Health is a nonprofit, integrated health care system headquartered in Rapid City, SD, serving western South Dakota and eastern Wyoming. It operates 5 hospitals, 40+ clinics, and 33 medical specialties across 20 communities, with more than 4,500 physicians and caregivers. The Rapid City area hospital network includes the Family Medicine Residency Clinic as part of its programs, with a focus on medical training, residency, and research (over 130 active studies). Key contact: 605-755-1000; mycharthelp@monument.health. Addresses for Rapid City HQ and affiliated clinics are in Rapid City and nearby towns (Custer, Sturgis, Deadwood, Spearfish).
Clinic Type
Family Medicine
Address
502 East Monroe Street
Phone
+1-605-755-4060
MyChartHelp@monument.health
Opening Hours
8:30 AM – 5:00 PM (varies by day; see daily hours on site)
Services Offered
Insurance & Payment
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Languages Spoken
FAQs
What services are offered at the FMR Clinic?
Comprehensive family medicine care for all ages; resident doctors with mentorship; same-day appointments; assistance scheduling with specialists; language interpreters available.
What are the clinic hours?
Mon-Thu 8:30 AM - 5:00 PM; Fri 8:30 AM - 3:00 PM; Sat-Sun Closed
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Medicare.gov / CMS HCAHPS: 3 out of 5 stars (overall patient experience rating) (1,871 surveys reported by CMS HCAHPS)
- Top Rated Local: 4.3 out of 5 stars (average rating) (34 reviews)
- Doximity Residency Navigator: Generally positive ratings from residents and alumni (215 ratings; 45 reviews)
Patients praise
- Highly regarded residency program for its training, culture, and faculty guidance
- Some patients report excellent care from specific doctors, nurses, and aides
- High performing in certain adult procedures and conditions
- 64% recommendation rate among surveyed patients
- Staff generally cited as responsive in some metrics
Common complaints
- Billing issues and collections disputes
- Poor communication regarding care and test results
- Long wait times and responsiveness concerns
- Perceived unprofessional or dismissive bedside manner by some staff
- Lower ratings on hospital quietness and nursing communication compared to national averages
"I have never in my life received such disappointing and unprofessional care. If I didn’t have MyChart, I wouldn’t even know the name of the doctor who saw me."
— LocalityBiz review"Samantha Speed is an absolute god send. The Drs were excellent. Nurses and aides were super caring. I was a difficult patient and they handled it with grace."
— LocalityBiz review"This hospital will kill you and then lie about it. They are #1 at covering up their inability to care for their patients."
— Better Business Bureau reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- HealthWatch - RSV — Apr 17, 2026
- Non-profit Emily’s Hope installs new and free naloxone boxes in Rapid City - Rapid City, South Dakota | News, Weather and Sports | NewsCenter1 — Aug 7, 2025
- Emily’s Hope Expands Lifesaving Naloxone Access to Rapid City - The Rapid City Post — Aug 7, 2025
- Emily’s Hope Expands Lifesaving Naloxone Access to Rapid City - KBHB News — Aug 7, 2025
- Monument Health offers advanced treatment for tendon pain — Nov 15, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Rapid City
Rapid City Medical Center (RCMC) is a physician-owned, independent hospital and health care practice based in Rapid City, SD, established in 1948. It operates 11 offices in the Black Hills area and employs about 65–80 clinicians across 14 subspecialties, including family/internal medicine, urgent care, and various specialties (e.g., audiology, ENT, dermatology, gastroenterology, ophthalmology, plastic surgery, urology, and more). Key points: - Physician-owned, private practice with a long-standing local presence (75+ years). - About 65 employees (varying figures) and roughly $4.6M in annual revenue. - 11 office locations in Rapid City and nearby areas; urgent care available. - Services span primary care, specialty care, and outpatient procedures. - Founded 1948; headquartered in Rapid City, SD; industry: Hospitals and Health Care. - Contact: main phone lines include (605) 342-3280 and toll-free +1-800-336-3503. If you’re seeking expert, locally-focused healthcare in the Black Hills with a physician-owned approach and multiple specialties under one umbrella, RCMP offers comprehensive outpatient and specialty services across its network.
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