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About

High Lakes Health Care is a private, independent medical group based in Bend, Oregon, with 4 offices in the region. They provide primary care, gynecology, urgent care, and behavioral health services. While their listed locations include Bend and surrounding areas, there is no explicit Redmond office shown in the provided details. If you’re seeking care specifically in Redmond, you may want to contact them directly to confirm whether they operate a Redmond location or refer you to the nearest Bend office. Key details: - Services: primary care, gynecology, urgent care, behavioral health - Headquarters: Bend, OR; 4 offices in the area - Phone: (541) 278-8375 or (541) 389-7741 - Website: highlakeshealthcare.com - Website metrics: ~6,978 monthly visits; 92% U.S. traffic; low bounce rate (0.5%)

Clinic Type

Internal Medicine

Address

Bend, Redmond, and Sisters, Oregon (serving these communities)

Phone

1 (541) 389-7741

Email

PFAC@gopxh.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Gynecology
  • Urgent Care
  • Behavioral Health
  • Internal Medicine
  • Women’s Health
  • Cardiology
  • Specializing in Primary Care, Women’s Health and More

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Apple Maps: 3.0/5.0 (N/A)
  • Yelp/MapQuest: 2.0/5.0 (76 reviews)

Patients praise

  • Appreciation for attentive and thorough physicians and PAs
  • Friendly and professional clinic staff and medical assistants
  • Effective communication and personalized care plans from specific providers
  • Comfortable and supportive environment reported by some patients

Common complaints

  • Dissatisfaction with customer service and communication
  • Frustration with administrative processes including scheduling and wait times
  • Complaints regarding billing practices
  • Reports of perceived incompetence by some providers
  • Issues with prescription refills and triage communication

"I would give this place zero stars if I could. They have predatory billing practices."

Yelp review

"Dr. Rusfvold is a great PCP. She takes time to listen and understand issues and concerns then provides options."

Loc8NearMe review

"I am pretty frustrated with the care and communication I have received here. They will diagnose you (incorrectly at times) and not even fully inform you of the diagnoses."

Apple Maps review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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