Mental Health & Wellness - Building 1400 at Redwood City Medical ...
Mental Health Counseling • Redwood City, CA • 1 facility (Redwood City Medical Center) locations
About
Kaiser Permanente Redwood City Medical Center in Redwood City, CA is a medical practices facility with 24 employees (up 10% YoY). Led by Physician-in-Chief Charles Lim, the center focuses on medical, consulting, product, research, and technical services, with the majority in medical roles. It serves the Northern California region and is part of the Kaiser Permanente network. The page provides basic company details, workforce breakdown, and where alumni tend to go, but does not contain specific information about a “Mental Health & Wellness - Building 1400” program or location beyond the center’s general listing. For mental health and wellness services specific to Building 1400 at this site, a direct contact or the facility’s official page would be needed.
Clinic Type
Mental Health Counseling
Address
Building 1400, 1400 Veterans Blvd, 4th Floor, Redwood City, CA 94063
Phone
650-299-4777 (Local) / 1-866-454-8844 (Toll free)
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Opening Hours
Monday through Friday, 8:30 a.m. to 5:30 p.m.
Emergency Care
Emergency Department open 24 hours, including holidays, located at 1100 Veterans Blvd (at the corner of Walnut Street)
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
How to get help if you’re having a hard time mentally or emotionally?
If you’re having a hard time mentally or emotionally, we’re here to help.
What are the hours for scheduling and appointments?
Advice/Appointments (24 hours) - 1-866-454-8844 (Toll free)
How can I reach general information or get help with provider directory requests?
For questions about the provider directory, call 1-800-464-4000 (toll free). Hearing/speech impaired: 1-800-464-4000 or TTY 711.
Are interpreter services available and at what cost?
Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact.
Where can I find more information about Kaiser Permanente’s interpreter services?
Learn more about interpreter services.
What information is provided about Medi-CalRx or other external services?
Information includes Medi-CalRx contact options and hours: 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711; Mon-Fri 8 a.m. to 5 p.m.).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Birdeye/Google reviews aggregate: 1.6/5 stars (11 reviews)
Patients praise
- Some staff members noted for professionalism and exceptional bedside manner in related departments
Common complaints
- Difficulty accessing care during psychiatric emergencies
- Perceived lack of empathy or care for patients
- Poor communication and difficulty getting appointments/follow-ups
- Feeling abandoned by the system without proper follow-up or care plans
- Challenges with obtaining second opinions or outside referrals
- Unprofessional or annoyed behavior from front desk staff
"I sought help from Kaiser Permanente's mental health services, but the experience left me feeling more abandoned than assisted... Upon discharge, I received no comprehensive follow-up plan or guidance."
— Patient review via Birdeye"Kaiser does not care about their patients; their mental health services are worthless. If you’re looking for help, go somewhere else."
— Patient review via Birdeye"I felt like I was bothering the front desk staff anytime I called... The lady sighed and whispered 'oh my god' in an annoyed tone."
— Patient review via Birdeye/GoogleSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Redwood City Medical Center | Kaiser Permanente — Oct 21, 2025
- Kaiser Permanente Redwood City Medical Center | Jochi — Jul 2, 2026
- Creating space for healing: The MCH Serenity Room | KP Redwood City Medical Center Hospital Annual Nursing Report 2025 | Kaiser Permanente — Jan 25, 2026
- Residential Treatment and Mental Health Services at Redwood House — Jul 14, 2025
- Riva Mental Health Redwood City: Treatment Options, Amenities & Photos (Redwood City, California) — Aug 26, 2025
Information sourced from the clinic's website as of July 11, 2026.
More mental health counseling clinics in Redwood City
Mental Health Counseling Services in Redwood City School District - Roles and expertise: The district lists Mental Health Counselor as a funded position, with a salary of about $62,191 per year. This indicates dedicated in-district mental health support staffed by certified counselors. - Availability: The district’s career postings include ongoing and upcoming school years (notably 2026-2027), suggesting continuity of mental health counseling services across schools. - Context: The district emphasizes a bilingual (Spanish/English) environment for several related roles, which may reflect language-accessible counseling services for students and families. - Other related supports: While the page highlights various positions, the explicit mental health counselor role is the primary service focus mentioned. For specifics on services, hours, referral process, and how counselors partner with families and teachers, you may need to contact the district or view the counseling department section on the website.
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See other mental health counseling clinics in Redwood City, or search the full directory by insurance, ratings, and more.