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Clinic Type

Urology

Address

290 Redwood Shores Parkway

Phone

415-476-7877

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Urology
  • Endourology and Stone Disease

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • UCSF Health (for Dr. Tom Lue at Urology Redwood City): 5/5 (313 ratings) (313 ratings)
  • Healthgrades (for Dr. Justin Ahn): 5/5 (12 ratings)
  • Healthgrades (for Dr. Tom Lue): 4.5/5 (31 reviews)
  • Healthgrades (for Dr. Dieter Bruno): 4.5/5 (33 ratings)
  • Birdeye (UCSF Urology Practice): 2.1/5 (20 reviews)

Patients praise

  • Highly professional and knowledgeable physicians
  • Excellent bedside manner
  • Thorough patient explanations and care plans
  • Efficient team-based approach to care at the Redwood City clinic specifically

Common complaints

  • Difficulties with appointment scheduling
  • Poor front desk/receptionist service and professionalism
  • Billing and insurance notification issues

"This UCSF location is focused on customer service, everybody there works like a team to get clients and patients to help they need."

UCSF Health Patient Review

"Front desk is terrible - they didn’t want to upload my bloodwork into the portal (wtf!), receptionists show their “attitude” and really shouldn’t be talking to clients this way."

Birdeye Patient Review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

More urology clinics in Redwood City

Redwood City, CA·Urology

Summary: The Kaiser Permanente Redwood City Medical Center is a medical practice in Redwood City, CA, with a small local team (24 employees, +10% YoY). The center is part of Kaiser Permanente’s Northern California network and lists a Physician-in-Chief (Charles Lim) among leadership. Current information emphasizes the facility’s administrative and organizational details rather than clinical program specifics. No explicit urology department or urologists are mentioned in the provided materials. If you’re seeking urology-specific information at Redwood City Medical Center, you may want to: - Visit the facility page: healthy.kaiserpermanente.org/northern-california/facilities/Redwood-City-Medical-Center-100337 - Look for urology or surgical services under the Kaiser Permanente Northern California facilities directory - Contact the center directly for a physician directory or to confirm if urology services are offered onsite or via referral within the Kaiser Permanente network.

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Redwood City, CA·Urology

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