HOPES Pharmacy Reno - Northern Nevada Hopes
Pharmacy • Reno, NV • Since 1997 • At least two clinic locations (4th and 5th Street Clinics) locations
About
Northern Nevada HOPES is a nonprofit community health center based in Reno, NV, offering comprehensive, integrated healthcare across two clinic locations with six offices statewide. Core services include primary care, behavioral health, addiction medicine, pediatrics, senior care, on-site labs, and pharmacy services, all designed to provide a streamlined, dignified patient experience. Established in 1997, HOPES operates as a nonprofit with about 88 staff and annual revenue around $16 million. For pharmacy-related needs, their Reno locations include clinics at 580 West 5th Street and nearby addresses, with on-site pharmacy services as part of their integrated care model. Contact: 775-786-4673.
Clinic Type
Pharmacy
Address
HOPES Pharmacy located on the ground floor of the 4th and 5th Street Clinics, Reno, NV
Phone
775-786-4673
MTanzer@nnhopes.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
—
Free medication delivery within Reno-Sparks area, app-based refills (RXLOCAL)
Languages Spoken
Commitments
Social Media
Photos






What Patients Say
Overall sentiment across review platforms: mixed
- Facebook: 86% recommendation rate (70 reviews)
Patients praise
- Some patients report good doctors and staff experiences
- Efficient staff members in some instances
- Convenient services offered such as free medication delivery and immunizations
Common complaints
- Difficulties with telephone communication and long hold times
- Perceived rude or unprofessional staff demeanor
- Delays in prescription fulfillment and service availability
- Concerns regarding appointment scheduling and administrative efficiency
"This is the WORST patient care I've ever experienced. Starting with the appointment desk personnel pharmacy and staff... Do they ever fill a prescription in under 24 hours..."
— FindRecoveryCenter.com (review aggregator)"Lady answering the phone on April 30 at around 8:40 is really rude I asked if I can reschedule for my mom she asks for the date of birth with an attitude."
— Yelp"Pros: The staff is efficient Cons: Prescription s be ready on time"
— PharmacyFinderSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Alvaro Maldonado, CPC, LCADC - Northern Nevada Hopes — Jan 27, 2026
- Rachel Roberts, Family Nurse Practitioner, Certified by AANP (Since 2020) - Northern Nevada Hopes — Nov 19, 2025
- Roman Matthews, LMSW, CSW-intern, CADC - Northern Nevada Hopes — Jan 27, 2026
- Jayson Gapuz — Apr 9, 2026
- Wendy Ponce — Jun 19, 2026
Information sourced from the clinic's website as of July 11, 2026.
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