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Clinic Type

Mental Health Counseling

Address

Richland, WA 99352

Phone

(several)

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Tamara Booker, Licensed Social Worker (LSW) / Child Mental Health Specialist (unspecified exact credentials) — Licensed Social Work and Child Mental Health Specialist

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades: 2.0 out of 5 (4 reviews)
  • Healthgrades: 3.2 out of 5 (14 reviews)
  • Birdeye: 1.6 out of 5 (14 reviews)

Patients praise

  • Some patients find certain providers easy to talk to and comfortable to work with
  • Appreciation for practical, clear, and non-judgmental guidance from specific clinicians
  • Positive feedback regarding the quality and care provided by some local therapy practices

Common complaints

  • Reports of impersonal, cold, or robotic demeanor from some providers
  • Concerns regarding diagnostic accuracy and potential negative impact on patients' treatment paths
  • Complaints about administrative issues, such as billing for medical records, long wait times, and office staff communication problems
  • Allegations of rushed appointments and poor listening by clinicians

"He was very easy to talk to. He made me comfortable enough to talk with him also and explained things thoroughly."

Healthgrades user review for Dr. Danny Lowe

"I would describe Dr. Rowena Mercado’s approach as very impersonal and robotic."

Birdeye user review for Dr. Rowena Mercado

"His involvement from the beginning was the opposite of helping a person to be the best they could be. In short, his involvement made a profound imprint on our lives and not for the better."

WebMD user review for Dr. Scott Grewe

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Richland, WA·Mental Health Counseling

Canyon Lakes Family Counseling, PLLC is a private mental health care practice based in Richland, WA, offering in-person and online therapy for individuals, couples, families, teens, and children. Services emphasize mental health, relationship skills, and personal growth, with additional offerings in therapeutic and infant massage training. Founded in 2013, the firm operates three offices in the Tri-Cities area (Richland and Kennewick) and has a small team (about 5 employees) led by Co-Founder Lynn Owens. Annual revenue is approximately $6.24M. If you’re seeking support to improve well-being, communication, or family dynamics, they provide accessible telehealth options alongside in-person sessions. Contact: (509) 591-0462.

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