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About

Trios Health (formerly Kennewick General Hospital) is a southeastern Washington healthcare system serving the Tri-Cities (Kennewick, Pasco, Richland) with a 111-bed hospital on the Southridge campus in Kennewick. It offers a broad network via Trios Medical Group, with care centers and an Urgent Care Center across the region. The system provides comprehensive services including nephrology/kidney care among its specialties, along with emergency/trauma, cardiology, obstetrics, imaging, laboratory, surgery, rehabilitation, and outpatient services. Trios Health is a UW Medicine Community Health Partner and sister facility to Lourdes Health in Pasco, established in 1952 and headquartered in Kennewick, WA.

Clinic Type

Nephrology

Address

3810 Plaza Way, P.O. BOX 6128, Kennewick, WA 99338, US

Phone

+15092217000

Email

HSQAComplaintIntake@doh.wa.gov

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Kidney care
  • Nephrology
  • Dialysis care (implied by kidney/renal services)
  • Laboratory and diagnostic imaging
  • Minimally invasive diagnostic procedures
  • Kidney transplant-related care (pre- and post- transplant)
  • Outpatient clinic services in provider-based clinics
  • Care in Trios Cardiovascular Catheterization Lab

Technology & Equipment

  • Laboratory testing
  • Diagnostic imaging
  • Cardiovascular catheterization laboratory capabilities
  • Minimally invasive procedures

Team

  • Nephrology team at Trios Health — Nephrologists

Insurance & Payment

Billing

Languages Spoken

FAQs

What kidney conditions are treated?

Acute and chronic glomerulonephritis; acute and chronic kidney diseases including toxic nephropathies, stones, secondary hypertension; acute kidney injury/failure; chronic kidney disease; infections; cystic kidney diseases; diabetes with renal manifestations; electrolyte/metabolic issues; transplant care; proteinuric diseases; vascular kidney disorders; renal cancer coordination; end-stage kidney disease and dialysis care.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD (Dr. Fadi Akoum): 59 ratings with 48 reviews; patients described as 'Did Well' vs 'Needs Improvement' and staff courteous (48 reviews)
  • Vitals (Dr. Puneet Tandon): Not stated in retrieved snippet; qualitative: patients praise thoroughness/professionalism, but note support staff demeanor and wait times (Not stated in retrieved snippet)
  • BBB (Trios Health): BBB profile notes 7 complaint(s) and 'NOT a BBB Accredited Business' (7 complaints (failure to respond to 7 complaint(s)))
  • Yelp (Trios Southridge Hospital): Not stated in retrieved snippet; presence of 61 reviews (61 reviews)
  • Momentary Labs (Trios Health, CMS HCAHPS): Overall hospital rating 3★ (out of 5) (590 completed patient surveys (15% response rate))

Patients praise

  • Nephrology providers praised as knowledgeable/professional and taking time to listen and explain care (e.g., Dr. Akoum; Dr. Tandon)
  • Caring, welcoming staff noted in Dr. Akoum reviews
  • Hospital cleanliness reported as a strength by HCAHPS-derived summary
  • Some quality strengths noted such as above-average infection prevention performance (HealthLuminate)

Common complaints

  • Support staff demeanor issues during virtual visits (Dr. Tandon)
  • Wait times/appointment scheduling could be improved (Dr. Tandon)
  • Hospital care team reported as slow at times meeting patients’ needs (HealthLuminate)
  • Lower patient-experience scores in communication/help responsiveness in HCAHPS-derived summary (Momentary Labs)
  • BBB profile indicates 7 complaints and failure to respond to complaints (Trios Health)
  • Hospital ratings around 2-star on OpenNPI/Medicare Care Compare star metrics in retrieved snippets (mixed/negative signal)

"“The staff person who initiated the virtual visit was condescending and rude... Dr. Tandon is a kind, professional and knowledgeable provider.”"

Vitals profile for Dr. Puneet Tandon (Richland, WA)

"“Dr. Akoum is a very knowledgeable and expert in his field of medicine. He takes time to listen and explain things... the staff they are a very caring and professional group...”"

WebMD overview / Ratings & Reviews for Dr. Fadi Akoum

"“Care Quality Concerns: Patients report that the care team can be slow at times in meeting their needs.”"

HealthLuminate hospital page for Trios Health

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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