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About

Baptist Urgent Care is a part of Baptist Health, offering urgent care and express care clinics in Kentucky and Indiana. The Richmond, KY location is a walk-in medical clinic intended for urgent medical needs not requiring emergency department care. Key details: - Services: Urgent care treatment, walk-in clinic visits, patient experience focus - Locations: Baptist Health urgent care centers (including Kentucky sites); headquartered in Louisville, KY - Access: No appointment needed for walk-in visits at designated urgent care centers - Contact/Visit: For specific hours, services, and exact address, consult the Baptist Health urgent care network or the Richmond, KY location page

Clinic Type

Emergency Medicine

Address

648 University Shopping Center, Richmond, KY 40475

Phone

800.395.4435

Email

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Opening Hours

Monday–Sunday: 8:00 AM–8:00 PM (Mon–Fri); 9:00 AM–5:00 PM (Sat–Sun)

Telehealth

Yes (urgent care video visits 24/7)

Emergency Care

Urgent care with walk-in availability; 24/7 telemedicine video visits noted in broader Baptist Health context

Services Offered

  • urgent care
  • walk-in clinic
  • emergency care
  • flu vaccine
  • video visits (telemedicine)

Insurance & Payment

—

Languages Spoken

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FAQs

What are the Urgent Care clinic hours?

Mon-Sun hours listed above (vary by day).

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (via Apple Maps): 3.0 out of 5 stars (6 reviews)
  • Yelp: 2.0 out of 5 stars (29 reviews (for Baptist Health Richmond hospital location))

Patients praise

  • Professional, thorough care
  • Helpful and kind check-in staff
  • Access to on-site diagnostics like X-rays
  • Compassionate and knowledgeable individual providers

Common complaints

  • Inconsistent service quality
  • Wait times
  • Mixed experiences with staff/providers

"The doctors have been wonderful. They did a very thorough job treating bronchitis. I also was pleased that they have an x-ray machine on premises."

— Yelp User Review

"He is very compassionate and caring with his patients. It does take time but he will cover any and all of your concerns. I would trust his advice. He is very knowledgeable about many different areas of medicine."

— Healthgrades review for Richard Byers Jr, ARNP (associated with the clinic)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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