Senior Services | Bon Secours
Geriatrics • Richmond, VA
About
Bon Secours is a nonprofit Catholic health system with a Richmond, Virginia focus, providing a broad network of hospitals and senior/extended care services. In the Richmond area, Bon Secours operates multiple facilities (including St. Mary’s and Memorial Regional Medical Center) offering acute care, rehabilitation, home health, and senior living/assisted options. Highlights relevant to Senior Services in Richmond: - Extensive senior/long-term care footprint as part of its health system (long-term care, retirement communities, senior housing, home care, and hospice services). - Richmond hospitals and facilities offering patient-centered programs that support elderly and palliative care, plus community health initiatives. - Notable local activity includes recognition in palliative care, trauma, and geriatric services within the Bon Secours Richmond market.
Clinic Type
Geriatrics
Address
1505 Marriottsville Road, Marriottsville, Maryland 21104, US
Phone
888-538-3832
emailCompliance@BSMHealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Bon Secours Senior Care Services, Richmond, VA): 0 ratings shown; provider pages show 'Be the first to review' / 0(0) (0 reviews shown on the listing)
- ComplaintsBoard (Bon Secours Richmond Community Hospital): 2.3/5 overall reputation rating (0 reviews; 3 complaints (per the page))
- Yelp (Bon Secours St. Mary's Hospital): 2.3/5 rating (96 reviews)
- Momentary Labs / CMS HCAHPS (Bon Secours St. Mary's Hospital): 3-star overall patient satisfaction rating (1,891 patient surveys completed (per page))
- BBB (Bon Secours - Richmond Health System): BBB rating not given as a numeric score on the highlighted section; reasons include failure to respond to complaints (10 complaint(s) filed against business; 'Failure to respond' cited)
Patients praise
- Some staff members described as kind/helpful and responsive in patient anecdotes on Yelp
- Nurse communication reported as a strength in CMS HCAHPS-derived summary
- Some complaints/accounts note excellent or good care in specific cases (e.g., BBB complaints text includes 'care, which was excellent')
Common complaints
- Low star ratings and dissatisfaction on review sites (e.g., 2.3/5 on Yelp and 2.3/5 on ComplaintsBoard)
- Unresolved complaints and issues such as poor/rude staff, lost property, and failure/refund problems on ComplaintsBoard
- Operational/communication issues and responsiveness concerns (e.g., nurses not returning phone calls; staff responsiveness and cleanliness/quietness below national averages in HCAHPS-derived summary)
- Billing/administrative problems in BBB complaint narratives (autopay change leading to collection/credit impact concerns)
"“poor, nasty and rude staff on hand and lost property”"
— ComplaintsBoard – Bon Secours Richmond Community Hospital Patients Reviews and Complaints"“Nope. Left me wide open.”"
— Yelp – Bon Secours St. Mary’s Hospital (review excerpt shown on the page)"“Nurses were so kind and constantly asking if there was anything they could get me.”"
— Yelp – Bon Secours St. Mary’s Hospital (review highlights)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Bon Secours Nursing Students Learn Through Community Partnership With SOAR365 | SOAR365 — Feb 4, 2026
- Bon Secours Richmond donates to Bay Aging homeless program - Rappahannock Record — Feb 11, 2026
- Joy Circle - Circle Center — Jun 19, 2026
- JFS Supports Success Through the CAPABLE Program - Jewish Family Services Richmond — Oct 30, 2025
- Richmond Hope Therapy Center Expansion - Give BSMH — Aug 20, 2025
Information sourced from the clinic's website as of July 11, 2026.
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