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About

Richmond Behavioral Health Authority (RBHA) is a private nonprofit health care organization based in Richmond, Virginia, founded in 1996. As a community health agency, RBHA provides crisis intervention, mental health services, developmental support, and substance use prevention and treatment. It operates four offices nationwide (headquartered at 107 S. 5th St, Richmond, VA 23219) and is licensed by the Virginia Department of Behavioral Health and Developmental Services. RBHA is supported in part by the Richmond Behavioral Health Foundation (RBHF). The organization emphasizes wellness, recovery, and an inclusive vision for a healthier community. Key contact options include multiple emails and phone numbers (e.g., 833-372-8310, 804-819-4100). Notable identifiers: Industry – Hospitals and Health Care; Type – Nonprofit; NAICS/SIC codes: 62/621, 80/809.

Clinic Type

Mental Health / Behavioral Health

Address

107 S. 5th Street, Richmond, VA 23219, US

Phone

804-819-4100

Email

qs-inquiry@rbha.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Mental Health Services for Adults
  • Mental Health Services for Children
  • School Based Services for Children
  • Intellectual Disabilities Services
  • Substance Use & Prevention Services
  • Prevention & Wellness Services
  • Primary Care Services
  • HIV/AIDs Education & Testing Services
  • Ways to Get Involved
  • Contact the Foundation
  • Human Resources
  • Information Technology

Insurance & Payment

—

Languages Spoken

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FAQs

What is RBHA?

RBHA is the Richmond Behavioral Health Authority, the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond.

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What Patients Say

Overall sentiment across review platforms: mixed

  • Trustburn: 4.3 out of 5 (based on 15 reviews) (15 reviews)
  • ProjectKnow / Alcohol.org / Rehabs.com: 3.5 out of 5 (based on 7 reviews) (7 reviews)

Patients praise

  • some users reported receiving necessary support and comprehensive care
  • appreciation for peer and clinical support programs in certain contexts
  • positive acknowledgment of community integration and tailored treatment plans for some individuals
  • some employees valued the culturally diverse environment and experience gained early in their careers

Common complaints

  • reports of dismissive or uncaring staff attitudes
  • concerns regarding communication and accountability within programs
  • complaints about administrative processes and rigid intake policies
  • negative experiences with specific treatment facilities, including safety and environmental concerns
  • employee feedback highlighting high workloads, poor management, and challenging working conditions

"They politely told me their computers said they couldn't help me because I wasn't suicidal. I was kindly shown the door and told with a wink that if anything changes, they would be there to help me."

— Trustburn User Review

"Instead of feeling like she was in a safe place with staff who cared for her wellbeing, it felt like she was in a prison."

— ProjectKnow User Review (regarding Women's Treatment Center)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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