Richmond Behavioral Health Authority: RBHA
Mental Health Care • Richmond, VA • Since 1996
About
Richmond Behavioral Health Authority (RBHA) is a private nonprofit community health agency based in Richmond, Virginia, founded in 1996. It provides crisis intervention, mental health services, developmental support, and substance use prevention and treatment. RBHA is licensed by the Virginia Department of Behavioral Health and Developmental Services and operates four offices nationwide (all located in Richmond, VA). The organization also supports its mission through the Richmond Behavioral Health Foundation (RBHF), a 501(c)(3) dedicated to awareness, fundraising, and partnerships. Key contact points include multiple inquiry emails and several phone numbers, with the main HQ at 107 S. 5th Street, Richmond, VA 23219. RBHA’s LinkedIn presence shows 3,406 followers.
Clinic Type
Mental Health Care
Address
107 S. 5th Street, Richmond, VA 23219, US
Phone
804-819-4100
qs-inquiry@rbha.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- ProjectKnow / Alcohol.org (Women's Treatment Center): 3.5/5 stars (based on 7 reviews) (7 reviews)
- Indeed and Glassdoor (Employee reviews): 3.5/5 stars (90 reviews (Indeed) / 85 reviews (Glassdoor))
- Trustburn: 4.3/5 stars (15 reviews)
Patients praise
- Some staff reported as supportive, calm, and knowledgeable
- Appreciation for diverse programs and opportunities to learn for new professionals
- Flexible work arrangements for some roles
- Opportunities for meaningful work in crisis management and community support
Common complaints
- Reports of unprofessional, dismissive, or uncaring staff behavior
- Concerns regarding lack of accountability for staff actions
- Complaints about communication, particularly with families
- Negative experiences regarding facility environment or safety in surrounding areas
- High turnover and heavy workloads affecting staff morale and service quality
"There is no accountability among the staff so they treat the clients terribly because they know nothing will be done about it. Instead of feeling like she was in a safe place... it felt like she was in a prison."
— Patient feedback regarding the Women's Treatment Center"They politely told me their computers said they couldn't help me because I wasn't suicidal. I was kindly shown the door and told with a wink that if anything changes, they would be there to help me."
— Review on Trustburn"RBHA ACT Team case management has been challenging and rewarding in the best ways. The clients, ACT team members, company salary + benefits are great. Supervisors really care about your professional growth. You work hard and are appreciated."
— Indeed Employee ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Unknown number of RBHA patients’ data may have been accessed through ransomware attack | WRIC ABC 8News — Dec 5, 2025
- 113,000 Impacted by Data Breach at Virginia Mental Health Authority - SecurityWeek — Dec 18, 2025
- Suit: RBHA hacked, personal info stolen — Dec 22, 2025
- Richmond Behavioral Health Authority offers accessible adult mental health services — Jun 3, 2026
- Richmond, VA mental health service notifies 113,000+ people of data breach - Comparitech — Dec 17, 2025
Information sourced from the clinic's website as of July 11, 2026.
More mental health care clinics in Richmond
Retreat Doctors' Hospital (Retreat Hospital) is a community healthcare facility in Richmond, VA, offering pediatric-friendly emergency services and prostate surgical care. Key details: - Location: Richmond, Virginia (2621 Grove Ave and other Richmond office) - Type: Community hospital within HCA Virginia network - Services highlighted: Pediatric-friendly ER and award-winning prostate surgery - Contact: Main phone numbers 804-254-5100 or 844-706-8773 - Website: hcavirginia.com/locations/retreat-doctors-hospital - Notable context: Small workforce (reported as 1 employee in the sourced data), mixed reviews (3.8/5 from 3 reviews), and general health care category alignment Note: The page emphasizes surgical and emergency services rather than mental health or wellness programs. If you’re specifically seeking mental health and wellness services at Retreat Doctors' Hospital, this source does not indicate dedicated psychiatry, psychology, or behavioral health offerings. You may want to consult the HCA Virginia network or call the hospital directly for information on mental health services or referrals.
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