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Clinic Type

OB-GYN

Address

Phone

855-398-1633

Email

S3ContactCenterCBO@sutterhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Sutter Health (Dr. Isabelle J. Cohen): 4.9/5 (166 reviews)
  • Sutter Urgent Care (Knickerbocker): 4.4/5 (334 reviews)

Patients praise

  • High star ratings (e.g., 4.9/5) for individual obstetricians in the Sutter network
  • Accessible specialist and urgent care services in the Richmond area
  • Integration of care through My Health Online (Epic MyChart) for easy record and referral management

Common complaints

  • Complaints regarding billing, overcharging, and insurance pre-authorization processes
  • Frustration with scheduling, appointment delays, and long wait times for follow-ups
  • Perceptions of poor staff communication or lack of accountability in some administrative areas

"My issue is with their billing and scheduling... Sutter refused to submit this [pre-authorization] and now we are out thousands of dollars. Our second issue is that now they can't seem to keep our appointments."

Better Business Bureau (Sutter Health)

"4.9/5 (166 reviews)"

Sutter Health Physician Profile

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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