[PDF] Ohio FQHC/RHC/QFPP List - Aetna Better Health
Federally Qualified Health Center (FQHC) • Ripley, WV
Clinic Type
Federally Qualified Health Center (FQHC)
Address
2365 Innis Road, Columbus, OH 43224-3730
Phone
(614) 416-4325
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- U.S. News (CMS Star Ratings): 2025 Overall Rating: Not enough data available (Not provided)
- Trustpilot (Aetna Better Health of Ohio / Aetna Inc.): Not stated in search snippet (page shows reviews count only) (18 reviews)
- BBB (Aetna Health Plans): BBB rating present on page (snippet does not include numeric value) (Failure to respond to 1 complaint(s) filed against business (count referenced))
- BBB (Aetna Inc.): BBB rating present on page (snippet does not include numeric value) (Failure to respond to 1 complaint(s) filed against business (count referenced))
- Birdeye (Health Source of Ohio, Ripley OH): 3.0 (1 review (Google: 1))
Patients praise
- Some plan-level metrics are reported via CAHPS executive summary (global ratings/composite measures)
- Avenues exist for member complaints/appeals and grievances per Aetna Better Health of Ohio pages
- Independent provider directory shows at least one mid-range provider rating (3.0) for a Ripley-area clinic
Common complaints
- Limited publicly shown star-rating data for the specific plan in the searched U.S. News snippet ("Not enough data available")
- BBB snippet indicates at least one complaint with failure to respond (for Aetna Health Plans)
- BBB snippet indicates at least one complaint with failure to respond (for Aetna Inc.)
- Trust/consumer review aggregators include negative customer-review themes (snippets reference complaints like claims not resolved / runaround)
"“2018 MyCare Ohio Program CAHPS® Member Experience Survey… Aetna” (includes global ratings/composite measures comparisons)"
— 2018 MyCare Ohio Program CAHPS Executive Summary Report (Ohio Medicaid)"“Not enough data available” (2025 Overall Rating on U.S. News CMS Star Ratings section)"
— U.S. News: Aetna Better Health of Ohio, MyCare Ohio"“Failure to respond to 1 complaint(s) filed against business” (BBB snippet)"
— BBB: Aetna Health Plans (Ohio)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Aetna Better Health of Ohio and UnitedHealthcare Community Plan are being removed from the MyCare Ohio program. - MedTrust Provider Advocates — Nov 17, 2025
- Ohio Medicaid Managed Care Plans 2026: Next Gen & OhioRISE | Brevy Care — May 12, 2026
- Knox County Public Health Joins Nationwide Children’s Hospital’s Federally Qualified Health Center Affiliate Network — Apr 1, 2026
- Ohio Medicaid Fee Schedule 2026: New Rates & Updates — Jun 19, 2026
- Ohio’s Medicaid Health Plans Announce New Round of Community Reinvestment Grants - Ohio Association of Health Plans — Dec 9, 2025
Information sourced from the clinic's website as of July 11, 2026.
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