Section of Addiction Services | Carilion Clinic
Addiction Services • Roanoke, VA • Since 1899
About
Summary: - Carilion Clinic is a Roanoke, Virginia-based nonprofit integrated health system that operates hospitals, physician practices, and related services in western Virginia. - It offers addiction-related services within its care network, part of its broader health care offerings across 70+ specialties. While specific Addiction Services sections are not detailed in the provided highlights, Carilion Clinic provides comprehensive medical and behavioral health care through its hospitals, primary/specialty clinics, and affiliated programs. - Key facts: - Nonprofit health system founded in 1899; headquarters in Roanoke, VA. - Operates 7+ hospitals in western Virginia and employs thousands (over 13,000 employees reported in some sources; 4,388 in another metric in the highlights). - Serves as a regional healthcare hub with medical education affiliations (Virginia Tech Carilion School of Medicine and Research Institute) and various specialty programs. - Contact: direct@carilionclinic.org; main phone 1-800-422-8482 / (540) 224-3071. If you need a precise page or department name for Addiction Services (e.g., addiction medicine, behavioral health, substance use treatment) on Carilion Clinic’s site, I can search for and summarize that specific section.
Clinic Type
Addiction Services
Address
P.O. Box 13367, Roanoke, Virginia 24033, US
Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- Google: 2.6 stars
- Birdeye/Google aggregate: 2.3 stars (9 reviews)
Patients praise
- Positive assessment of staff training and experience in some cases
- Appreciation for friendliness and helpfulness from certain staff members
- Effective admissions and discharge procedures for some patients
Common complaints
- Negative feedback regarding staff communication and attitude
- Reports of poor food and resource availability in inpatient settings
- Concerns about excessive or unnecessary testing and billing practices
- Reports of dismissive or perceived discriminatory treatment
"The staff and environment were great but identified weaknesses in areas such as food and resources."
— Best-rehabs.com survey respondent"I didnt feel he cared about me or my mental health AT ALL. Receptionist was rude. Def do not recommend."
— Stacy Keith on Google/BirdeyeSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Chemical Dependency Care and Recovery, Carilion Mental Health — May 9, 2026
- Albert J. Arias, MD - Carilion Clinic — Oct 4, 2025
- How this Virginia system raised opioid use disorder follow-ups sevenfold - Becker’s Behavioral Health — Oct 23, 2025
- Methadone Clinic - Roanoke, Roanoke Treatment Center, Acadia ... — Feb 14, 2026
- A decade ago, Roanoke leaders took a chance on a new way of helping people with addiction. Today, the Hope Initiative serves nearly 1,000 people a year. - Cardinal News — Jun 30, 2026
Information sourced from the clinic's website as of July 11, 2026.
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