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Clinic Type

Family Medicine

Address

Phone

1-540-510-6400

Email

tvling@carilionclinic.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available (telemedicine visits)

Services Offered

  • primary care
  • annual exams
  • vaccines
  • preventive screenings
  • sick visits
  • management of long-term health issues
  • family medicine
  • internal medicine
  • telemedicine
  • MyChart patient portal

Technology & Equipment

  • telemedicine
  • MyChart patient portal

Insurance & Payment

Languages Spoken

FAQs

What is primary care at Carilion Clinic?

Primary care involves getting to know you and your health over time, with services including annual exams, vaccines, preventive screenings, sick visits, and managing long-term health issues.

Commitments

  • Care focused on adult patients with a team-based approach
  • Coordination with other doctors across Carilion
  • Personalized care over time

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • LocateHub (Restoration Direct Primary Care): 5.0 (118)
  • Healthgrades (Dr. Matthew Kelly): 4.2 (5)
  • Wheree (Restoration Direct Primary Care): 9.1 / 10 (Not explicitly stated)

Patients praise

  • Attentive and compassionate care from specific physicians and staff members
  • Effective and thorough health management when seen by a provider
  • Clean, welcoming, and professional office environments in some practices
  • Personalized patient experience and strong patient-provider relationships in certain settings

Common complaints

  • Difficulty reaching staff or scheduling appointments by phone
  • Long wait times for appointments and at the office
  • Concerns regarding administrative errors, such as incorrect referrals or billing issues
  • Some reports of perceived dismissiveness or lack of bedside manner from certain providers
  • Challenges with patient communication portals

"Once you see a provider they are very nice. But getting anything done is impossible."

LocalityBiz (Roanoke Family Medicine)

"Dr Culkin takes time to listen to me and my questions. I don’t feel rushed through appt. I’m not left to sit for minutes in lobby or exam room."

Loc8NearMe (Physician Associates of Virginia)

"He is direct and to the point—something I greatly respect—while always remaining polite and compassionate. His genuine care for his patients is evident in every visit."

Healthgrades (Dr. Matthew Kelly)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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