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About

Carilion Clinic is a Roanoke, Virginia-based nonprofit integrated health system. It operates multiple hospitals and a broad network of primary/specialty clinics in western Virginia, along with related services (pharmacy, health clubs, and a medical school/research partnership with Virginia Tech). The organization employs thousands (about 4,400–13,200 depending on source) and runs 70+ specialties across 225 practice sites, with the largest presence in the Roanoke Valley. It offers outpatient care through its physician practices and clinics, including urgent care and specialty services, and is headquartered in Roanoke. If you’re seeking “Carilion Clinic Outpatient Therapy” near Franklin Road in Roanoke, the system’s outpatient therapy/rehabilitation services are typically offered at Carilion Clinic physician practices and hospital-based therapy departments within the Roanoke area. For precise Franklin Road locations and service availability (occupational, physical, or speech therapy), check Carilion Clinic’s locations or contact 1-800-422-8482.

Clinic Type

Occupational Therapy

Address

2331 Franklin Rd SW, Roanoke, VA 24014

Phone

540-981-7000

Email

billingservice@carilionclinic.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Occupational therapy
  • Orthopaedic injury and pain management

Insurance & Payment

  • Carilion Clinic contracts with most major health insurance carriers. This list is updated periodically and is subject to change without notice.

Carilion Clinic contracts with most major health insurance carriers. This list is updated periodically and is subject to change without notice.

Languages Spoken

  • English
  • Vietnamese

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Carilion Clinic Outpatient Therapy - ION, 2331 Franklin Rd SW): 3.3 star rating (22 reviews)
  • Yelp (Carilion Clinic Outpatient Therapy - Franklin Rd): rating not shown in provided snippet (review count not shown in provided snippet)

Patients praise

  • Friendly/adequate front staff and check-in
  • Doctors/clinicians listening and offering solutions
  • Surgery/appointments described as well-explained and laid out clearly
  • Clean facility and relatively smooth visit flow (easy in/easy out)

Common complaints

  • Low provider interest/concern during therapy/nutrition visit
  • Rescheduling/appointments not scheduled correctly (wrong place/time)
  • Long waits / running patients around / lack of addressing the problem (in related Carilion clinic reviews)
  • Perceived lack of professionalism and follow-through
  • Insensitive or inappropriate comments/questions in care

""Friendly staff, doctors that listen as well as offer solutions, clean bathrooms and and over all easy in and easy out.""

Birdeye (Carilion Clinic Outpatient Therapy - ION) review excerpt

""Having hip surgery and every step was laid out and explained very clearly. Very happy""

Birdeye (Carilion Clinic Outpatient Therapy - ION) review excerpt

""Drove from Dublin to find out they scheduled my appointment for a different time than I had on my paperwork""

localitybiz.com excerpt (appointment scheduling issue)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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