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About

Carilion Clinic is a Roanoke-based nonprofit integrated health system serving western Virginia. It operates seven hospitals and a network of primary/specialty physician practices, with a broad range of services including orthopedics. The system is employer of over 13,000 staff and 737 physicians across 70+ specialties, and collaborates with Virginia Tech to run the Virginia Tech Carilion School of Medicine and Research Institute. Key orthopedics-related offerings include comprehensive musculoskeletal care across its hospitals and clinics, supported by affiliated education and research activities. Headquarters: Roanoke, VA. Main contact: direct@carilionclinic.org; 1-800-422-8482.

Clinic Type

Orthopaedic Surgery

Address

2331 Franklin Rd SW, Roanoke, VA 24014

Phone

540-510-6200

Email

billingservice@carilionclinic.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Orthopaedic surgery
  • Pediatric Orthopaedics
  • General Orthopaedics
  • Brain, Spine, and Neurology Care
  • Spine Surgery and Scoliosis
  • Hand and Upper Extremity
  • Shoulder - fracture care, reconstruction, replacement
  • Knee - arthroscopy, ligament reconstruction, cartilage restoration
  • Hip - arthroscopy, joint preservation
  • Elbow - arthroscopy and fracture care
  • Ankle - arthroscopy, fracture repair, tendon repair
  • Clavicle - fracture repair and AC injury/separation
  • Shoulder instability and labral repair
  • Overuse injuries including stress fracture management

Team

  • Hugh J. Hagan III, MD, MD — Hand and Upper Extremity / Orthopaedic Surgeon

Insurance & Payment

  • Carilion Clinic contracts with most major health insurance carriers

This list is updated periodically and is subject to change without notice. Please contact your insurance company or health benefits manager to understand policy details.

Languages Spoken

  • English

FAQs

What is the contact number for this location?

Call 540-510-6200.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Carilion Clinic Official Provider Profiles: 4.9 out of 5 (for specific providers) (Hundreds across multiple provider profiles)

Patients praise

  • professional and knowledgeable providers
  • thorough and attentive bedside manner
  • clear explanations of treatments and surgeries
  • seamless office visit process from intake to exam
  • compassionate and caring patient interactions

Common complaints

  • long wait times for appointments
  • scheduling delays and rescheduling issues
  • general concerns regarding the larger Carilion healthcare system infrastructure

"Dr Martino is a fantastic surgeon and a caring, professional, compassionate doctor! I wouldn't hesitate to recommend him!"

Carilion Clinic Provider Review Page

"Can't imagine getting any better care from anyone. Erin is terrific."

Carilion Clinic Provider Review Page

"Sat in waiting area 1 hr 45 minutes just to be told of a 1 hr delay that turned to 2 then rescheduled me 2 months out this is unacceptable and ridiculous."

WebMD Practice Review Page

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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