Eastman Institute for Oral Health - URochester Medicine
Dental • Rochester, NY • Since 1915
About
Summary: Eastman Institute for Oral Health (EIOH) is a nonprofit dental care provider affiliated with the University of Rochester Medical Center. Based in Rochester, NY, it operates at two U.S. locations and offers full-service family dentistry along with specialties such as orthodontics, cosmetic dentistry, and pediatrics. EIOH is a major graduate dental education and research institution, hosting about 150 advanced residents/students across 10 CODA-approved programs, with nearly 400 faculty and staff. The institute is a leading NIH/NIDCR-funded dental institution, active since 1915, and is supported by a total funding of approximately $2.1 million, with at least one investor led by Health Resources and Services Administration. Contact: 585-275-5051. Address highlights: 60 Crittenden Blvd, Rochester, NY 14620.
Clinic Type
Dental (multi-location group)
Address
Multiple locations in Rochester, NY (six convenient locations; downtown Rochester and near local bus routes)
Phone
585-275-5051
Kelsie_Smith-hayduk@URMC.Rochester.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
For emergency patients, call 585-275-5051 ahead to determine best time to come. Mondays and Fridays busiest.
Services Offered
Technology & Equipment
Team
Insurance & Payment
Accepting most insurances.
Not specified, Contact locations for details
Languages Spoken
Pricing
Current Offers
New patient information
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- dentascore.com: 3.1/5 (620)
- Birdeye (Periodontology & Prosthodontics): 1.6/5 (7)
Patients praise
- Highly skilled and dedicated individual clinicians and specialists
- Compassionate and empathetic care from specific providers and support staff
- Accessibility for patients with complex needs or those using specific insurance like Medicaid
- Professionalism when patients were eventually seen in-person
Common complaints
- Difficulty reaching staff by phone or getting calls returned
- Excessively long wait times for appointments, sometimes cited as a year or more
- Unprofessional or rude staff behavior
- Concerns regarding student-led care, lack of experience, and perceived incompetence
- Issues with appointment cancellations without patient notification
- Perceived high costs, billing issues, and requests for large down payments
- Facility environment concerns, such as lack of privacy or being cramped
"The Dentist are great, the scheduling is the worst and nobody answers the phone."
— dentascore.com"It takes one to two years on a waitlist to get an appointment. ... The staff are rude and unprofessional. They are not friendly or helpful on the phone or in person."
— localitybiz.com"It took a year to get into Eastman dental but it's well worth it. I have Medicaid and I was treated better than when I had a full-time dentist."
— yelp.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- More than $3 Million in Grants Help EIOH Remove Barriers to Dental Care | University of Rochester Medicine — Mar 31, 2026
- EIOH Receives $2.1 Million to Expand Training and Public Health Initiatives | University of Rochester Medicine — Jul 16, 2025
- Eastman Institute Awarded $2.9 Million to Study Dental Implant Failures | University of Rochester Medicine — Jan 26, 2026
- Renovated EIOH Clinic at School 17 Expands Access to Care for Rochester Families | University of Rochester Medicine — Jul 15, 2025
- EIOH Researchers Rank Among the Top Scholars Worldwide | University of Rochester Medicine — Jul 24, 2025
Information sourced from the clinic's website as of July 11, 2026.
More dental clinics in Rochester
Summary: Rochester Regional Health (RRH) is a nonprofit, integrated health system based in Rochester, NY. Formed in 2014 by merging Rochester General Health System and Unity Health System, with the St. Lawrence Health System joining in 2021, RRH serves Western New York, the Finger Lakes, and beyond. It operates 9 hospitals, ElderONE/PACE, home health, outpatient labs, rehabilitation and surgical centers, skilled nursing and assisted living facilities, and a college of health careers. RRH also runs ACM Global Laboratories (global clinical trials/testing in ~65 countries). The system employs about 19,400 staff with 2,100 medical providers and 3,900 nurses. Its flagship hospital is Rochester General Hospital. The organization is led by CEO Chip Davis and is headquartered at 100 Kings Highway South, Rochester, NY 14617. For dentistry-related care, RRH functions as the broader health system that includes dental services within its hospitals and affiliated outpatient locations, though specific dentistry offerings aren’t detailed in the provided highlights.
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