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About

Summary: - The University of Rochester Medicine (URMC) is the private, nonprofit academic health system of the University of Rochester, based in Rochester, NY. It encompasses hospitals, research centers, schools, and health services delivering world-class care with an emphasis on education and research. - Key offerings: clinical care across specialties (including cancer care via Wilmot Cancer Institute), virtual care options, emergency and urgent care, and comprehensive inpatient/outpatient services. - Structure and scope: large health system employing about 5,641 staff, with multiple facilities and clinics in Rochester and affiliate presence internationally; headquarters at 601 Elmwood Avenue, Rochester, NY 14642. - Contact and resources: main phone +1 585-275-3361; general email info@urmc.rochester.edu; online hub at urmc.rochester.edu. - Related roles and departments: extensive nursing, cardiology, neurology, ENT, neurosurgery, imaging, and other specialties across inpatient and outpatient settings.

Clinic Type

Dermatology

Address

601 Elmwood Avenue, Rochester, NY 14642, US

Phone

(585) 275-7546

Email

dianne.moll@rochester.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • dermatology services for adults and children
  • treatment of acne
  • skin cancer diagnosis and treatment
  • Mohs surgery
  • non-surgical cosmetic procedures
  • dermatopathology on-site
  • pediatric dermatology
  • transplant-related skin conditions management

Team

  • Dermatology team — board-certified dermatologist, dermatology resident and/or a nurse practitioner

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.2/5 stars (15 reviews)
  • Vitals: Not applicable (No reviews listed) (0 reviews)
  • LocalityBiz: 1/5 stars (7 reviews (mostly negative))

Patients praise

  • Providers described as professional, knowledgeable, and thorough
  • Clear explanations of treatment plans and procedures
  • Empathetic and patient-focused communication style
  • Success in managing long-term or difficult conditions

Common complaints

  • Difficulties in scheduling appointments and reaching the office via phone
  • Lack of communication or follow-up from staff and providers
  • Inconsistent treatment outcomes and perceived lack of thoroughness in some cases
  • Perceived lack of empathy or professional dismissiveness

"Impossible to get an appointment. I was a patient years back, but had not been in awhile... What an inconvenient and convoluted process."

— LocalityBiz

"Dr. Richardson couldn't be more helpful and he always shows his personal concern for my condition. He's always generous with his time."

— URMC official website

"Alexandra Wilmot NP is wonderful! She was thorough, knowledgeable, professional and kind!"

— URMC official website

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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