Flaum Eye Institute, Rochester NY - URochester Medicine
Optometry • Rochester, NY
About
Flaum Eye Institute, part of UR Medicine at the University of Rochester, is a nonprofit leader in vision care, research, and education. Key points: - Provides comprehensive eye care (optical services, cataract center) and educates future ophthalmologists and scientists. - Active in translational research and clinical trials; pioneers diagnostics and treatments to preserve vision. - 36 staff (recent growth +11.3% YoY), headquartered in Rochester, NY; operates 10 offices across the U.S. (all in New York state). - Industry: Hospitals and Health Care; Type: Nonprofit. - Contact: (585) 273-3937; main site: urmc.rochester.edu/eye-institute.aspx. If you’re looking for specific services, clinicians, or how to participate in trials, I can pull that from the site.
Clinic Type
Optometry
Address
Flaum Eye Institute, Rochester, NY
Phone
(585) 273-2609
cataract@urmc.rochester.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
After Hours Eye Care (24/7 Care)
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Credit/debit, Medical insurance (assumed, not explicit in text)
Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Facebook: 86% recommend (based on 78 reviews) (78 reviews)
- Apple Maps (via Yelp): 1.8/5 (20 reviews)
- BestProsInTown: Not explicitly stated numerically (87 reviews)
Patients praise
- High-quality medical care and expertise
- Successful outcomes for surgical procedures like LASIK
- Compassionate and professional staff members
- Efficient experiences for some patients
Common complaints
- Long wait times and delays in exam rooms
- Perceived lack of communication from medical staff
- Administrative and scheduling difficulties
- Concerns regarding facility cleanliness
- Frustration with billing and fees for services
"Excellent and compassionate service, clean amenities, doctors gave of their time beyond the expected. Drove over 200 miles for this level of unmatched care."
— LocalityBiz review"Waited almost 2 hours for a follow up exam, the room had trash all over the floor and the equipment was dirty."
— Apple Maps (via Yelp) review"Flaum staff and doctors were fantastic. I couldn't be happier with the results! Edit: 5 years in. Still happy! No issues whatsoever."
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New NIH-Funded Project Targets Early Drivers of Vision Loss in Macular Degeneration | University of Rochester Medicine — Apr 27, 2026
- Researchers Find Brain Immune Cells Regulate Vision Health | University of Rochester Medicine — Jul 24, 2025
- Clear Vision, Brave Mission: Flaum Optician’s Dual Callings | University of Rochester Medicine — Oct 6, 2025
- What are intraocular lenses? And how can they restore sight for patients with cataracts? — Jul 11, 2025
- Can lost vision be restored? — Dec 8, 2025
Information sourced from the clinic's website as of July 11, 2026.
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