Orthopaedics & Physical Performance | Conditions & Treatments
Orthopedics • Rochester, NY
Clinic Type
Orthopedics
Address
Marketplace Mall, Strong Memorial Hospital area, Rochester, NY
Phone
(585) 275-5321
—
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (Telemedicine)
Services Offered
Team
Insurance & Payment
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Phone payments, Online self-scheduling, Telemedicine (some services)
Languages Spoken
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (General Rochester location): 4.0 out of 5 stars (based on 336 reviews) (336 reviews)
- Birdeye (Strong West location): 4.8 out of 5 stars (based on 10 reviews) (10 reviews)
Patients praise
- Highly skilled and knowledgeable surgeons and medical staff
- Effective and successful surgical outcomes for many patients
- Clean, modern, and state-of-the-art facilities
- Attentive and supportive bedside manner reported for many providers
- Efficient check-in and reception experiences at certain locations
Common complaints
- Long wait times for appointments and during visits
- Perceived lack of attentiveness or feeling rushed by some providers
- Concerns regarding billing transparency and costs for physical therapy sessions
- Communication issues and unsatisfactory bedside manner with specific surgeons
- Difficulty navigating hospital-wide systems and scheduling policies
"This was one of the best experiences my daughter has ever had... Within just over 24 hours we had an appt, imaging and a following so we could make a plan moving forward. Amazing."
— URMC Patient Comment (Dr. Stephanie MacDonald)"He spent 5-10 minutes with me and acted as if in a huge hurry. During that time, cut me off and did not let me explain circumstances of injury... Was overall dismissive, abrupt, condescending, and left me in tears."
— Patient Review (Dr. Ilya Voloshin)"I was charged $270 for one short 30-minute physical therapy session here where I was shown a few exercises. The people at the front desk NEVER informed me of this cost... Absolutely outrageous."
— Patient Review (UR Medicine Penfield)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Jeff Houck Leads School of Nursing's Upcoming Doctor of Physical Therapy Program | University of Rochester Medicine — Feb 16, 2026
- ‘An Important Step Forward in Shoulder Replacement... — Dec 18, 2025
- LeChase part of AMFP Upstate event at UR Medicine facility - LeChase Construction Services, LLC — Oct 9, 2025
- UR Medicine Welcomes Fellowship-Trained Orthopaedic... — Dec 17, 2025
- Rochester Regional moves orthopedic care into the Canandaigua community | WXXI News — Jun 19, 2026
Information sourced from the clinic's website as of July 11, 2026.
More orthopedics clinics in Rochester
Greater Rochester Orthopaedics, P.C. (GRO) is a private medical practice based in Rochester, NY, offering comprehensive orthopaedic care. Key services include general orthopaedics, foot and ankle care, bone fracture treatment, arthroscopic surgery, hand and upper extremity care, joint replacement, sports medicine, and knee/hip/shoulder pain management. They also provide platelet-rich plasma injections and patient resources. Overview: - Location: Headquarters in Rochester, NY with 3 offices (Linden Oaks/Linden Oaks Medical Campus and another Rochester location) - Services: General orthopaedics, foot and ankle, fractures, arthroscopy, hand/upper extremity, joint replacement, sports medicine, shoulder/knee/hip pain, PRP injections - Team/Scale: Approximately 12 employees; specialists and managers - Website: gro-md.com - Notable presence: Active practice with patient resources and billing/insurance information If your interest is locating orthopaedic care in Rochester or seeking specific treatments (e.g., joint replacement or PRP), GRO offers those services and has multiple Rochester-area offices for convenient access.
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