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About

Gentle Dental Care, located at 109 West Thomas Street in Rome, NY, is a dental practice offering general and family dentistry, cosmetic dentistry, pediatric dentistry, endodontics, periodontics, and oral surgery services. Dr. Ziauddin Shaik provides treatments including digital and 3-D panorex x-rays, composite fillings, crowns, dentures, sealants, root canals, veneers, whitening, dental implants, and more.

Clinic Type

Dentistry

Address

109 West Thomas Street, Rome, NY 13440

Phone

(315) 336-3677

Email

—

Opening Hours

Mon-Fri 11:00 am–6:00 pm (as per hours listed on site)

Services Offered

  • General dentistry
  • Family dentistry
  • Digital and 3-D panorex x-rays
  • Composite fillings
  • Crowns
  • Dentures
  • Sealants
  • Pediatric dentistry
  • Mouth guards
  • Endodontics
  • Root canal
  • Inlays and onlays
  • Bridges
  • Bonding
  • Pediatric sealants
  • Arestin
  • Bone grafting
  • Ridge augmentation
  • Crown lengthening
  • Cosmetic dentistry
  • Lumineers
  • Veneers
  • Whitening
  • Zoom whitening
  • Snap-on Smile

Technology & Equipment

  • Digital x-rays
  • 3-D panorex

Team

  • Ziauddin Shaik, Dr. — DDS

Insurance & Payment

—

Languages Spoken

  • English

FAQs

What services does Gentle Dental Care provide?

General dentistry, family dentistry, cosmetic dentistry, pediatric dentistry, endodontics, periodontics, implants, and more as listed on the site.

What are the hours of operation?

11:00 am-6:00 pm (as listed under Our Regular Schedule)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Dr. Douglas J. Tardugno): 4.9 stars (28 reviews)
  • Birdeye (Rome Dental): 3.9 stars (11 reviews)
  • WebMD (Dr. Mark Tardugno): 3.5/5 (5 ratings)
  • Vitals (Dr. Frank C. Mazzaferro): 3.8/5 (6 ratings)

Patients praise

  • Professional and kind staff who make patients feel comfortable
  • Thorough examinations and clear communication about dental work
  • Helpful in emergency situations and understanding of dental fear
  • Positive experiences with routine cleanings and procedures

Common complaints

  • Reports of rude, condescending, or unprofessional staff and dentist bedside manner
  • Issues with billing, overcharging, and communication transparency
  • Dissatisfaction with procedure outcomes, including pain and complications post-operation
  • Scheduling and administrative challenges, including long wait times, appointment cancellations, and difficulties with online systems

"Kind and professional. Walked through the entire appointment step by step. They go out of their way to make you feel comfortable. Highly recommend Dr. Mazzaferro’s office for dental services."

— Dr. Frank C. Mazzaferro (Patient Testimonial)

"I am a new patient of Dr. Doug and highly recommend him and Christy at Tardugno Dental. After two scheduled cleanings and a filling, today, I could not be more pleased with the professionalism and quality of care."

— Dr. Douglas J. Tardugno, DDS (Patient Review)

"He was very rude and condescending! For most of the appointment he spoke to us with his back turned, and he made us feel like we were wasting the 5 minutes of his time spent with us."

— Dr. Kevin Xue, DDS (Patient Review)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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