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About

MVHS Medical Group Rome Medical Office is part of Mohawk Valley Health System (MVHS), serving central New York with 15 primary care locations and a broad range of specialty services. The Rome-area site is one of MVHS’s locations within the MVHS Medical Group, which also offers surgical specialties (general, cardiothoracic, vascular, orthopedic, neurological), advanced endoscopy, wound care, bariatrics, cardiovascular care, stroke, cancer, immune health, behavioral health, psychiatry/neurosciences, pulmonary critical care, and urology. MVHS operates across multiple counties and includes the Wynn Hospital, MVHS Rehabilitation and Nursing Center, and Visiting Nurse Association of Utica and Oneida County.

Clinic Type

Laboratory Services

Address

1617 North James Street, Suite 900, Rome, NY 13440

Phone

315-917-8199

Email

hrhelpdesk@mvhealthsytem.org

Opening Hours

Office Hours: Monday - Friday, 8:30 a.m. - 4 p.m.

Emergency Care

Lab Services call center: 315-917-8199

Services Offered

  • Laboratory Services
  • Primary Care

Team

  • Amita Butala, MD — MD
  • Nicoletta Tallandini, MD — MD

Insurance & Payment

Languages Spoken

Current Offers

New patients welcome

FAQs

What are the hours for the Rome Medical Office?

Office Hours are Monday - Friday, 8:30 a.m. - 4 p.m. Lab Hours Monday - Friday, 7 a.m. - 3 p.m. Closed 12 p.m. - 1 p.m.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • localitybiz.com: 5-star (multiple reviews); 1-star (multiple reviews) (not stated)
  • Healthgrades: not stated (not stated)

Patients praise

  • Helpful and friendly staff
  • Clean facility/office
  • Positive experiences with specific providers
  • Availability of on-site lab service (as mentioned in a review)
  • Patients recommending the doctors/office

Common complaints

  • Long waits and difficulty getting timely help (no answer to calls)
  • Disputes about accepting new patients / outdated information
  • Negative claims about care quality and office condition (described as a 'dump')
  • Poor appointment/customer service at the window (as described in a review)
  • Calls directed to voicemail / unresponsive communication

"“They are a great doctors office. I recommend.”"

localitybiz.com review (Chris Nichols)

"“Walked in waited in line for 20 minutes... Sent them emails, call there no answer.”"

localitybiz.com review (DK Wetstaff)

"“Very nice place clean”"

localitybiz.com review (Lisa Mosher)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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