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Clinic Type

Urology

Address

Medical Center campus, Floyd Medical Center area (Rome)

Phone

7065095000

Email

%E2%80%AFcustomer.care.line@atriumhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Emergency Care Center (on campus)

Services Offered

  • Urology services
  • urological consultations
  • emergency urology care
  • ambulatory care
  • surgical services (urology)
  • kidney stone treatment (assumed from urology scope)
  • pediatric urology (not specified)
  • urinary incontinence treatment (not specified)

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Harbin Clinic Urology Rome (Birdeye/Provider site): 4.7 out of 5 stars
  • Vitals.com (Dr. Forrest F. Schrum, III): 3.7 out of 5 stars (18 ratings (4 written reviews))
  • Facebook: 82% recommend (17 reviews)

Patients praise

  • High aggregate star ratings in some aggregate reviews (e.g., 4.7/5)
  • Some patients praise the professionalism and expertise of specific physicians for successful outcomes and attentive care
  • Effective treatment plans and clear communication cited by some patients for major health conditions

Common complaints

  • Dissatisfaction with front desk and administrative staff communication and customer service
  • Difficulty scheduling appointments or reaching providers for new issues
  • Concerns regarding billing systems and automated messaging frequency
  • Specific complaints about individual physician bedside manner and refusal of specific treatment requests
  • Wait times beyond scheduled appointments for some patients

"He took the extra time to answer every question, provided every possible option, and made sure that, once I had made a decision, we had an effective treatment plan in place. ... Dr. Schrum saved my life!"

Patient review on Vitals.com regarding Dr. Forrest F. Schrum, III

"Dr Gilbert is Great, staff Need to be re-educated on #1 Customer Service, #2 Informing patients and Lack of Communication, Horrible. ... #3 Billing system is HORRIBLE"

Patient review on Birdeye regarding Harbin Clinic Urology Rome

"i would never recommend him or use him again he refused to write my insurance a letter... he has no feelings and lets his head nurse insult you for him."

Patient review on Vitals.com regarding Dr. Forrest F. Schrum, III

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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