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About

Southeast Orthopedic Specialists is a multispecialty orthopedic and spine care provider serving Northeast Florida and Southeast Georgia, with 13 offices (primarily in Jacksonville area) and walk-in access via SOS Direct locations. Key details: - Services: comprehensive orthopedic and spine care, advanced imaging and MRI, physical therapy, bracing/casting, chiropractic care, regenerative medicine. - Patient-focused mission and a dedicated Quality Department to ensure outcomes. - Locations: 13 U.S. offices, including several in Jacksonville (e.g., 15255 Max Leggett Pkwy; 4268 Oldfield Crossing Dr; 2 Shircliff Way; 10475 Centurion Pkwy HQ) and Fleming Island (US Highway 17). - Headquarters: Jacksonville, FL. Founded 2001; about 182 employees; approx. $28.7M annual revenue. - Expansion: multiple locations across NE Florida and SE Georgia; partnerships with other healthcare groups. If you’re specifically seeking orthopedic/surgeon locations in Northeast Florida (Jacksonville, St. Augustine area), this network covers multiple Jacksonville-area offices and nearby Fleming Island, with walk-in SOS Direct access at some locations. For Saint Augustine, check if any of their 13 offices or partner sites are in or near that city or nearby, or consider SOS Direct walk-in access at closest Northeast Florida location.

Clinic Type

Orthopedics

Address

1690 US-1, Ste. F, St. Augustine, FL 32084

Phone

904-634-0640

Email

physicaltherapyscheduling@se-ortho.com

Opening Hours

Monday through Friday 8am to 5pm Saturday & Sunday Closed

Services Offered

Insurance & Payment

Languages Spoken

FAQs

What are the SOS Direct clinic hours?

Monday through Friday 8am to 5pm; Saturday & Sunday Closed.

Where are SOS Direct locations?

Locations in Jacksonville, St. Johns and St. Augustine.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Southeast Orthopedic Specialists St. Augustine (Birdeye): 4.7 stars (1,867 reviews)
  • Southeast Orthopedic Specialists - Fleming Island (Healthgrades): 3.0 stars (2 reviews)
  • Dr. Patrick E. Jones, M.D. (rater8): 4.8 stars (1.2K ratings)
  • Dr. Paul Roettges, M.D. (rater8): 4.9 stars (2.2K ratings)
  • Dr. Phillip Bell, MD (Healthgrades): 4.8 stars (58 reviews)

Patients praise

  • High overall ratings and many patient reviews for Southeast Orthopedic Specialists in St. Augustine
  • Patient praise for professional doctors and good bedside manner (e.g., listening, clear explanations) for orthopedic specialists in the Jacksonville/St. Augustine area
  • Good surgical/rehabilitation outcomes reported in multiple patient reviews

Common complaints

  • Complaints about appointment cancellations (doctor/PA) and issues with billing/claims processing
  • Billing transparency concerns and lack of cost breakdown for self-pay patients
  • BBB profile includes latest review complaints about billing incompetence/incorrect claims

"“I regret to say that my experience with Southeast Orthopedic Specialists was deeply disappointing… [and] fined nearly $4.5 million due to serious allegations involving patient care and billing practices.” (review summary on Birdeye)"

Birdeye review page for Southeast Orthopedic Specialists St. Augustine

"“My doctor appointment was canceled once and my appointment with PA has been canceled twice.”"

BBB Business Profile - Southeast Orthopedic Specialists (Latest Reviews)

"“SE Ortho is unwilling to break down the exact costs for services to self-pay patients. Can not recommend, as they are not transparent in their billing practices.”"

Healthgrades group directory page - Southeast Orthopedic Specialists - Fleming Island

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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