SSM Health Urgent Care
Urgent Care • Saint Charles, MO
Clinic Type
Urgent Care
Address
711 Veterans Memorial Parkway, Suite 100, St. Charles, MO 63303
Phone
314-590-0520
community.benefits@ssmhealth.com
Opening Hours
Walk-in access available daily.
Telehealth
SSM Health Express Virtual
Emergency Care
911 recommended for emergencies; direct to ER
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye/Google aggregate: 2.3 out of 5 stars (based on 120 reviews aggregated) (120 reviews (Google aggregate))
- UrgentCareMap: 3.8 out of 5 stars (98 reviews)
- Solv Health: 4.9 to 5.0 out of 5 stars (Small sample sizes (3 and 2 reviews respectively))
Patients praise
- Some patients report friendly and kind staff interactions
- Occasional reports of efficient care and short wait times
- Some patients felt staff were helpful and attentive during their visits
Common complaints
- Complaints regarding unexpected or high billing costs
- Reports of staff appearing indifferent, rude, or dismissive
- Dissatisfaction with wait times and perceived lack of thorough care
- Allegations of being rushed through visits or treated as a number
"Monica and Keisha were very kind and got me in and out within a reasonable time. Front desk staff were easy to work with also."
— Birdeye review"Terrible experience. Staff was ruined as hell and I was unheard, not given the proper testing nor treatment."
— LocalityBiz user review"We spent 10 minutes in a room, had my ears cleaned, was prescribed no medicine. Now I am getting a 500 dollar bill. This place is everything wrong with medicine."
— LocalityBiz user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- SSM Health expands to serve even more St. Charles County families with new comprehensive outpatient | SSM Health — Dec 1, 2025
- SSM Health opens new Behavioral Health Urgent Care in St. Louis | SSM Health — Dec 1, 2025
- The cardiovascular/pulmonary rehabilitation program at SSM Health St. Joseph Hospital – St. Charles | SSM Health — Dec 1, 2025
- Megan Williams, APRN-CNP - St. Charles, MO — Jul 21, 2025
- Candace Counts, APRN-CNP - St. Charles, MO — Jul 29, 2025
Information sourced from the clinic's website as of July 11, 2026.
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