Palliative Care and Hospice - Salem Hospital - Mass General Brigham
Hospice and Palliative Medicine • Salem, MA
About
Mass General Brigham – Salem Hospital is a nonprofit hospital system (part of Mass General Brigham) based in Salem, MA, with 768 employees. It operates as a local affiliate of the North Shore Physicians Group and serves the North Shore area with inpatient and outpatient care. The page lists key leadership across departments, including nursing, orthopedics, wound care, behavioral health, and spiritual care. It highlights the hospital’s focus on patient care, education, research, and community benefit. Primary contact info includes a main phone number and email, with two Salem, MA locations noted (HQ in Salem, 01970). Aliases include North Shore Medical Center and North Shore Physicians Group. If you’re seeking Palliative Care and Hospice specifics for Salem Hospital, the page indicates overall hospital services but does not provide distinct program details in the extract. For precise palliative/hospice offerings, contact the hospital directly or visit the official site.
Clinic Type
Hospice and Palliative Medicine
Address
800 Cummings Center, Suite 166, Beverly, MA
Phone
978.236.1300
Grief@CareDimensions.org
Opening Hours
M-F 8 - 6; Sat and Sun 8 - 4:30 (HealthCare at Home); Emergency services available
Emergency Care
Available
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services does palliative care provide?
Our palliative medicine physicians provide expert symptom management and supportive care for our hospitalized patients who are suffering from chronic progressive and life-limiting illnesses.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades: 70% of patients give a rating of 9 or 10 (Healthgrades) (Not explicitly provided as a total count in source)
- Yelp: Not explicitly provided (Yelp) (179 reviews (Yelp))
Patients praise
- Recognized as a Best Regional Hospital and highly rated in clinical procedures (US News)
- Presence of specialized palliative medicine and hospice care teams
- Reports from some patients of professional and caring staff interactions
- General patient experience ratings slightly above national averages on some platforms
Common complaints
- Reports of long wait times in the emergency department
- Concerns regarding communication, staff professionalism, and perceived mistreatment by some patients
- Publicized legal issues regarding historical infection control lapses (HIV/hepatitis exposure)
- Allegations of unhygienic conditions and lack of privacy in certain care settings
"Very busy office. But after I got to the treatment area. Experience with staff, nurses, Dr. Ponec, anesthesiologist was great, very caring, professional group of people."
— Healthgrades review"This ER needs to be investigated. Criminal negligence is the norm at this place... I didn’t know it was legal to hear other patient’s personal and medical information with a filthy curtain as the only thing giving us privacy."
— LocalityBiz review of Salem Hospital EDSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Care Dimensions celebrates 20 years of compassionate care at Kaplan House | News | salemnews.com — Jul 12, 2025
- Meet the West Health Accelerator Team: Josh Lakin, MD — West Health Accelerator at Mass General Brigham — Nov 19, 2025
- Salem High students get real-world experience at Salem Hospital | Local News | salemnews.com — Jul 7, 2026
- New Salem-based hospice opens with focus on nursing staff wellness - Salem Reporter — Sep 15, 2025
- SHS Medical Assisting Program Partners with MGB Salem Hospital to Expand Student Practicum Opportunities - Salem School District — Jun 24, 2026
Information sourced from the clinic's website as of July 11, 2026.
More hospice and palliative medicine clinics in Salem
Right at Home Salem (Boston North) provides in-home care and assistance for seniors in the Salem, MA area, with a focus on compassionate, personalized support. While not a hospice provider, they offer a range of aging-in-place services, including dementia and cognitive support, COVID-conscious care, transportation, and companionship, aimed at improving quality of life at home. They operate from 4 local offices (Salem HQ; Haverhill; Malden) and serve Boston and Portland, Maine areas and surrounding communities. If you’re seeking end-of-life or hospice-specific services, consider confirming whether they offer licensed hospice care or partner with a hospice provider, as their listed services emphasize in-home non-medical and supportive care rather than formal hospice. Contact: jkenney@rightathomemass.com; main phone lines: (617) 623-9300, (617) 600-7398, (978) 744-5151.
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